Policies


Tuition, Payment Plans, and Scholarships

You can register online or by calling the Ticket Office at 612.874.0400. We accept check, credit card, and money orders. A two-payment option is available only when using a credit card by phone. Need-based scholarships are available through the ACT Pass program until all funds are allocated.

Discounts

  • 10% off tuition if, in the same order, you register more than one student in your household or register a student for more than one class/camp.
  • 15% off tuition for current CTC 6 Play, 3 Play A, and 3 Play B Subscribers. Discount not valid for Preview, Opening Weekend, or Pick Subscribers. Some restrictions apply.

Cancellation Policy

  • You will receive a refund minus a $25 cancellation fee for academic year classes or $50 cancellation fee for Spring Break/Summer camps if you cancel at least two weeks before your class/camp begins.
  • No refund or credit will be issued if you cancel less than two weeks before your class/camp begins.
  • Tuition for classes/camps cannot be transferred between sessions or to mainstage tickets.
  • No refund or credit will be issued if a student is registered for an age inappropriate class/camp and Theatre Arts Training staff determine it to be an unsuccessful fit.

Inclusion Statement
As part of CTC’s commitment to access and inclusion, at Theatre Arts Training we make intentional choices in our classroom practices to make sure we are a welcoming space for peoples of all ability, ethnicity, economic status, sexual orientation, and gender identity. Our program includes need-based scholarships, all gender restrooms, introductions with preferred pronouns, and a faculty happy to work with families to meet students’ individual physical, learning, and social needs. If there are ways we can be welcoming to your family, please let us know at emckay@childrenstheatre.org

Code of Conduct
In order to provide students with a safe and supportive environment, we do not tolerate any form of physical or verbal abuse, harassment, vandalism, or the use of any illegal substances. Any behaviors found in violation of this policy will be addressed and the student may be asked to leave classes/camps. No refunds will be issued in the event that the Code of Conduct is violated.

Pick Up and Drop Off
Students in classes/camps for Grades 3 and younger must be dropped off and picked up at their classroom. Students in classes/camps for Grades 4 and older may be dropped off and picked up at the Stage Door.

No-Nut Policy
To ensure the safety of all of our students, we have a strict no-nut policy for both peanuts and tree-nuts (including hazelnut products such as Nutella).

Medical Emergency Policy
If we are unable to contact a parent or if time does not permit, 911 services will be used. All expenses incurred are the responsibility of parent/legal guardian.

Photos and Videos
CTC (and its designees and agents) has permission to utilize my student’s image, likeness, actions, and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the class/camp in any medium or content for any purposes, including commercial or promotional purposes, without further authorization or compensation.

Families are welcome to take recordings and photographs of their student in class/camp for strictly personal use only. Any recordings or photos taken by families cannot be used for broadcast and/or distribution via the internet including but not limited to social media sites and/or public websites.

Electronic Device Policy
Students are not permitted to use phones or other electronic devices during camp. Students may be permitted to use such devices during breaks or before/after camp; however, while at TAT, students are not permitted to make calls, text, or use social media. (Students are always welcome to contact their families through the TAT office at any time.) If a student is observed using their phone or electronic device in violation of this or any other TAT policy, they may no longer be permitted to use their device at any time while at TAT.

Free Child Admission for Theatre Arts Training Students
Each Theatre Arts Training student is eligible for one complimentary ticket per session, regardless of number of classes. For academic year registrations, complimentary tickets are available for select public performances. Redeem early for best seating and availability.

Complimentary tickets are subject to availability and restrictions. Not all performances will have complimentary tickets available. Book early for best choice of dates and seats; complimentary tickets cannot be booked in VIP seats. Complimentary tickets cannot be booked online or via e-mail. Complimentary tickets must be booked at least 48 hours prior to your date of choice. Once tickets have been booked, there are no exchanges available. Complimentary tickets will be rendered void in cases of class cancellation. All tickets will be held at Will Call.  

You will not be issued a physical voucher. To book your Theatre Arts Training complimentary ticket, please call the CTC Ticket Office at 612.874.0400 and mention your student’s name and class(es) for verification of eligibility. All children age 16 and under must be accompanied to the theatre by an adult.

Summer 2017 Session: valid only on The Abominables, The Wiz or Corduroy. Ticket must be redeemed by September 1, 2017
Fall 2017 Session:
valid only on The Abominables or Corduroy. Ticket must be redeemed by October 4, 2017
Winter 2018 Session: valid only on The Wiz.  Ticket must be redeemed by February 1, 2018
Spring 2018 Session: valid only on The Lorax. Ticket must be redeemed by May 3, 2018

Privacy Policy

Thank you for reviewing the privacy policy and disclaimer.

Children’s Theatre Company (“CTC”) is committed to providing a safe online experience. We collect no personally identifying information, unless you choose to provide us with that information. This statement of Privacy applies to the CTC website and governs data collection and usage. By using the CTC website, you consent to the data practices described in this statement.

COLLECTION OF PERSON INFORMATION
If you visit our site to browse, read, watch videos or download, we automatically collect and store only the following information about you:
  • The IP address from which you access our Web site (an IP address serves two principal functions: host or network interface identification and location addressing.)
  • The type of browser and operating system used to access our site
  • The date and time you access our site
  • The pages you visit
  • and The Internet address of the Web site from which you accessed our site

This information is used to improve the functionality of the website—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits. We may compile and report aggregate statistics about our users — numbers, traffic patterns, and related site information — but these statistics will include no personally identifying information. CTC is not responsible for privacy statements or other content on websites outside of CTC, including those linked from CTC’s website.

USE OF PERSONAL INFORMATION

If you identify yourself by submitting mailing list, donor or ticket request forms contained in the site, we use that information only to respond to your message and to help us provide you with the material you have requested or to send you a written acknowledgment of your donation as required by law, or to verify and/or mail purchases and/or to process your ticket order.

You have the option to contact us by phone or by email (web@childrenstheatre.org) to request that we remove your name from our mailing and/or calling and/or trade list. If you opt to be taken off our mailing list, you will receive no mail from us, including publications or special notices. If you opt to be removed from our calling list, you will receive no calls from us except when a performance is canceled. We will not sell, trade or share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations. If you are not a donor and you opt to be removed from our trade list, we will not provide your name to other arts organizations that might be making special offers or anyone else.

USE OF COOKIES

CTC’s website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the web server that you have returned to a specific page. We and our advertising partners, including advertising networks, use information gathered through cookies and other similar technologies, as well as other information we or they may have, to help tailor the ads you see on our sites and to help make decisions about the ads you see on other sites. To opt-out of targeted adversity from many ad networks visit: http://www.networkadvertising.org/choices

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies. Please be aware that some web pages may not work correctly if cookies are disabled. More information is available here: http://www.aboutcookies.org.

CREDIT CARD SUBMISSION

All credit card transactions including ticket purchases and donations is processed on a secure server. Credit card information is protected by encryption technology, such as the Secure Socket Layer (SSL) protocol. This helps to assure information is protected from unauthorized access.

CHANGES TO STATEMENT

CTC may occasionally update our Statement of Privacy to reflect customer feedback or changing technologies. CTC encourages you to review this statement periodically.

CONTACT

CTC welcomes comments and questions about or Statement of Privacy. If you believe CTC has not adheared to this statement, please contact us at web@childrenstheatre.org.

DISCLAIMER

Under no circumstances shall CTC, its employees or contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other web site supported or maintained by CTC or from your reliance on or use of information, services or merchandise provided on or through the web site or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this web site, or with any of the practices of the CTC in the operation of this web site, your sole and exclusive remedy is to discontinue using the web site.