Weekday Student Matinee Ticketing Policies

Reservation
:

  • Submission of a Ticket Request Form is not a guarantee of a reservation. If CTC is able to accommodate your request, a Reservation Confirmation & Invoice will be sent via email within 3 weeks.
  • If you do not receive a Reservation Confirmation & Invoice email after 3 weeks, please contact CTC’s School Engagement Coordinator at schools@childrenstheatre.org to ensure your order went through.
  • A minimum group size of 10 is required to make and maintain a reservation for a Weekday Student Matinee performance. Groups under 10 may purchase tickets to public shows

Tickets:

  • All Student Matinee sales are final. Paid tickets cannot be refunded or exchanged.
  • CTC does not provide refunds or exchanges for unused tickets. CTC does not provide refunds or vouchers for anyone absent on the day of performance.
  • Tickets cannot be resold or given to anyone outside of your organization and cannot be resold for profit.
  • Lap passes are available for performances on the UnitedHealth Group Stage for students ages 3 and under, and for students 18 months and younger for The Biggest Little House in the Forest.
  • Lap passes are NOT available for I Come from Arizona or Corduroy. Lap passes are $5 each and can be purchased on the day of the performance. 

Final Numbers/Cancellation Deadline:

  • You may drop seats from your reservation or cancel altogether until Final Numbers/Cancellation Deadline, six weeks prior to performance; unless payment has already been made. 
  • After Final Numbers/Cancellation deadline passes, you are responsible for payment for all seats in your reservation.
  • Student tickets may be added at any time as long as seats are still available. 

Payment:

  • Payment is due four weeks prior to performance via check, credit card, or cash.
  • Reservations unpaid upon deadline may be released at CTC’s discretion and may forfeit any awarded transportation subsidy funds. 
  • Payment due immediately upon reservation if made within four weeks of performance.
  • Returned ISF checks will be charged a service fee of $30. Future orders from that organization must be paid by credit card or cash. 

CTC does not require a paid deposit to make Student Matinee reservations; however, groups that violate Final Numbers/Cancellation and/or Payment Deadlines may be required to make payment immediately upon reservation or lose Student Matinee eligibility.

Student Matinees are intended as an affordable educational opportunity for students and their educators. If you are looking for a family experience, please click here for tickets to our public performances.

Weather cancellation policy:

  • CTC does not issue refunds if your school/district closes due to weather or fails to attend your scheduled performance for any reason.
  • Refunds will be issued only if CTC cancels a performance. A Weekday Student Matinee performance will be canceled by 7:00 a.m. only if one of the following events has occurred:
    • A state of emergency has been declared.
    • CTC does not have power and/or heat.
    • Minneapolis Public Schools have canceled school due to cold/weather.
    • MNDOT has pulled plows off the road due to unsafe driving conditions.
    • Metro Transit has suspended bus service due to unsafe driving conditions.

If a Weekday Student Matinee performance were canceled, CTC’s decision would be made by 7:00am. CTC's School Engagement Coordinator would make every effort to inform Group Lead at the email address and phone number provided in your original Ticket Request.

Privacy Policy

Thank you for reviewing the privacy policy and disclaimer.

Children’s Theatre Company (“CTC”) is committed to providing a safe online experience. We collect no personally identifying information, unless you choose to provide us with that information. This statement of Privacy applies to the CTC website and governs data collection and usage. By using the CTC website, you consent to the data practices described in this statement.

COLLECTION OF PERSON INFORMATION
If you visit our site to browse, read, watch videos or download, we automatically collect and store only the following information about you:
  • The IP address from which you access our Web site (an IP address serves two principal functions: host or network interface identification and location addressing.)
  • The type of browser and operating system used to access our site
  • The date and time you access our site
  • The pages you visit
  • and The Internet address of the Web site from which you accessed our site

This information is used to improve the functionality of the website—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits. We may compile and report aggregate statistics about our users — numbers, traffic patterns, and related site information — but these statistics will include no personally identifying information. CTC is not responsible for privacy statements or other content on websites outside of CTC, including those linked from CTC’s website.

USE OF PERSONAL INFORMATION

If you identify yourself by submitting mailing list, donor or ticket request forms contained in the site, we use that information only to respond to your message and to help us provide you with the material you have requested or to send you a written acknowledgment of your donation as required by law, or to verify and/or mail purchases and/or to process your ticket order.

You have the option to contact us by phone or by email (web@childrenstheatre.org) to request that we remove your name from our mailing and/or calling and/or trade list. If you opt to be taken off our mailing list, you will receive no mail from us, including publications or special notices. If you opt to be removed from our calling list, you will receive no calls from us except when a performance is canceled. We will not sell, trade or share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations. If you are not a donor and you opt to be removed from our trade list, we will not provide your name to other arts organizations that might be making special offers or anyone else.

USE OF COOKIES

CTC’s website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the web server that you have returned to a specific page. We and our advertising partners, including advertising networks, use information gathered through cookies and other similar technologies, as well as other information we or they may have, to help tailor the ads you see on our sites and to help make decisions about the ads you see on other sites. To opt-out of targeted adversity from many ad networks visit: http://www.networkadvertising.org/choices

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies. Please be aware that some web pages may not work correctly if cookies are disabled. More information is available here: http://www.aboutcookies.org.

CREDIT CARD SUBMISSION

All credit card transactions including ticket purchases and donations is processed on a secure server. Credit card information is protected by encryption technology, such as the Secure Socket Layer (SSL) protocol. This helps to assure information is protected from unauthorized access.

CHANGES TO STATEMENT

CTC may occasionally update our Statement of Privacy to reflect customer feedback or changing technologies. CTC encourages you to review this statement periodically.

CONTACT

CTC welcomes comments and questions about or Statement of Privacy. If you believe CTC has not adheared to this statement, please contact us at web@childrenstheatre.org.

DISCLAIMER

Under no circumstances shall CTC, its employees or contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other web site supported or maintained by CTC or from your reliance on or use of information, services or merchandise provided on or through the web site or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this web site, or with any of the practices of the CTC in the operation of this web site, your sole and exclusive remedy is to discontinue using the web site.