Front of House Performance Supervisor
Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Performance Supervisor. This is a part-time 10 to 20-hour per week position with a variable schedule. This position requires someone who is collaborative, customer-focused, who can lead a group of employees, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and critical thinking skills.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
POSITION SUMMARY
This position is responsible for coordinating and leading shifts of part-time Front of House Associates alongside and in the absence of the Front of House Manager. Responsibilities include ensuring adherence to theatre’s policies and procedures; collaborating with the Stage Management and Ticket Office teams to ensure patrons are seated promptly and the performances start on time; maintaining a positive and respectful attitude during times of great stress; communicate regularly with supervisor about employee and department issues; demonstrating regular and consistent attendance and punctuality; and participating in Children’s Theatre Company events as needed or required.
This position reports to the Front of House Manager.
ESSENTIAL FUNCTIONS
Patron Services
- Demonstrates excellent customer service and communication skills, respond promptly to patron needs and requests for service and assistance during performances. Must be able to work independently and handle most patron questions without assistance.
- Supervise Front of House associates and volunteers during performances to ensure consistency in areas of customer service, knowledge of CTC, and proper safety procedures
- Oversee concession and gift shop sales reports and prepare deposits at the conclusion of nightly shows, reconciling any open issues and communicating any specific challenges to the Patron Experience Manager
- Willingness to learn the Tessitura ticketing system and accurately pull all reports Front of House needs for the running of the performance along with trouble shooting any issues with NScan or the individual ticket scanners
- Willingness to learn Square point of sale system and be able to troubleshoot any issues independently
- Complete additional task/projects as assigned by Patron Experience Manager, including but not limited to: concession and gift shop product inventory, event set up, and assistance with front of house associate new employee interviews and training
Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works toward Justice, Equity, Diversity, and Inclusion
- Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
- Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
- Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
- Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
- Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Decision Making – Ability to make critical decisions while following company procedures
- Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
- Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
- Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind
Physical Aspects
This role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role. The more physically demanding aspects of the role are:
- Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
- Assisting patrons up and down stairs repeatedly in a darken environment
- Standing for long periods of time
Experience
- Demonstrated customer service skills including working with diverse groups of people
- Previous ushering experience in a non-profit or arts organization a plus, but not required
- Demonstrated supervisory skills preferred
Computer Skills
Ability to quickly learn and use institutional programs such as Square, When 2 Work, and Paycom
Certificates & Licenses
- CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
- Active Shooter, Fire Evacuation, and Medical situation preparedness related to safety of guests and staff; training is provided for candidates who do not already possess this certification
- The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification
Other Qualities
- MUST be available for at least two weeknight performances and one weekend day during the run of all productions
- Availability for weekday mornings are a plus
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
- A commitment to the protection of confidential information to which this position has access
- Willingness to wear CTC Front of House uniform
- Must be age 18 or older
COMPENSATION
The starting pay for this part-time position is $17.34 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Digital Marketing Coordinator
Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Digital Marketing Coordinator. This full-time benefits-eligible position requires someone who has demonstrated marketing skills and abilities, who is knowledgeable about the use of email and social media in marketing campaigns, and who has the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in marketing. Applicants for this role should have exceptional communication and analytical skills, and demonstrated creativity, relationship building, and project management skills.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
POSITION SUMMARY
In collaboration with the Associate Director of Marketing and Director of Marketing and Communications, the Digital Marketing Coordinator will help plan, execute, and maximize the success of CTC’s digital advertising, email marketing efforts, and company blog. This position will ensure consistency and alignment with the overall brand for the digital and social media advertising, email marketing efforts, and the company blog. This position will also utilize and create reporting tools and reports to analyze the success of digital marketing strategies and tactics.
ESSENTIAL FUNCTIONS
Digital Marketing
- Collaborate with Associate Director of Marketing and Director of Marketing and Communications to create digital marketing strategies for each season, production, and Education session
- Serve as departmental lead in planning, scheduling, building, and executing of email campaigns for single ticket and subscription sales and support other departments who utilize external mass email
- Write copy and request needed graphics to create impactful Performance Max, Google Grant, and Social Media digital ads for single ticket and subscription campaigns, and support campaigns for Education classes and camps, and Development initiatives as needed
- Monitor and steer digital campaigns to maximize reach and engagement, drive web traffic and create sales conversions
- Track digital analytics including website activity, email effectiveness metrics, SEO optimization, digital advertising performance, and Google Grant activity, and create dashboard reporting to inform subsequent decision making; assist in creating final results reports for single ticket, subscription, and education campaigns
- Collaborate with Associate Director of Communications to manage CTC’s company blog, Off Book including co-managing posting schedule, contributing to written articles, formatting articles within WordPress, resizing or designing graphics within a given article, optimizing SEO using standard best practices, and publishing articles
- Collaborate with design department to ensure consistency in institutional brand across digital platforms, email, and website
- Support the design department in maintaining the organization’s website and blog as necessary
- Monitor industry trends and best practices for new digital marketing techniques and strategies
- Assist with additional promotional and event activities to support Marketing Department goals
Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion
- Encourage and empower everyone to speak out against racist workplace practices and policies
- Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
- Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
- Adaptability – Ability to adapt to rapid pace in a changing workplace
- Analytical Skills – Ability to use thinking and reasoning to solve a problem
- Creative – Ability to think in such a way as to produce a new concept or idea
- Collaboration – Ability to work with others & be a positive team member contributing to a positive culture
- Communication – Ability to clearly and concisely express ideas and ask questions effectively with others
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Decision Making – Ability to make critical decisions while following company procedures
- Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
- Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
- Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
- Self-Directed – Ability to prioritize work, work independently, and take initiative to successfully execute responsibilities
- Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
Experience
- Demonstrated skill in digital marketing including email, paid social, and search campaigns
- Demonstrated knowledge in media, marketing, communications, and promotions for non-profit theatres preferred
- Demonstrated competency in Microsoft Office (Word, Excel, Powerpoint, Outlook)
- Demonstrated competency in internet search engine use and SEO best practices
- Demonstrated knowledge and skill in using social media platforms such as Facebook, Instagram, and Twitter
- Demonstrated knowledge of back-end business use of social media platforms and search engine analytics
- Basic graphic design experience with Adobe Creative Suite or Canva preferred
Other Qualities
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
- A commitment to the protection of confidential information to which this position has access
- Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
- A passion for the arts is a plus
COMPENSATION
The starting salary range for this full-time position is between $47,000 and $52,000 annually. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Carpenter/Draftsperson
Children’s Theatre Company (CTC) is seeking qualified candidates with a background theatrical construction drafting techniques and regional theatre or commercial scenery production for the position of Carpenter/Draftsperson. This is a seasonal benefits eligible position that is guaranteed at least 40 weeks of full-time work each season and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO. Per that collective bargaining agreement, in the event that two or more applicants rank equally in hiring criteria, preference of employment will be granted to those who are currently employed by CTC. This position requires someone who is knowledgeable about basic scenic carpentry, welding, rigging, theatrical automation and construction drafting and also have the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have creative problem-solving skills, analytical abilities, and strong interpersonal skills.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Peter C Brosius and Interim Managing Director Steven Thompson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the U.S. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA
Minneapolis and the Twin Cities area has a thriving and vibrant arts scene. The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres. Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.
The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life. It is home to several restaurants and chefs who are James Beard nominees or winners. The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
POSITION SUMMARY
This position builds and installs scenic elements based on designs and concepts the scenic designer supplies through models and drawings. They also draft construction drawings to be used by the carpenters to build and install scenic elements. This position spends some time working on the computer in the Tech Office, and some time working down in the theaters and on the shop floor.
This position reports to the Technical Director and works closely alongside the Assistant Technical Director.
ESSENTIAL FUNCTIONS
Drafting and Carpentry
- Drafting: Working Knowledge of AutoCAD (3D Modeling), 3D Printers, CNC Routers
- Automation: Drafting plans for incorporating automation into scenic units, as well as occasional installation and troubleshooting
- Carpentry: Framing, finishing and detail work
- Welding: MIG process, Gas cutting and brazing
- Sculpting: Foam and woodcarving, texture work
- Stitching: Drops, layout, cutting and sewing of fabric
- Rigging: Cable Make-up, maintenance, hanging of scenery, special projects
- Load-in: Installation of scenery, and storage
- Electrical/mechanical: Build and/or repair of general theatre equipment
- Other: Duties as assigned
Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
- Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
- Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
- Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
- Accurate – Ability to perform work accurately and thoroughly
- Analytical Skills – Ability to use thinking and reasoning to solve a problem
- Creative – Ability to think in such a way as to produce a new concept or idea
- Communication, Oral – Ability to communicate effectively with others using the spoken word
- Detail Oriented – Ability to pay attention to the minute details of a project or task
- Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities
- Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
- Interpersonal – Ability to get along well with a variety of personalities and individuals
- Organized – Possessing the trait of being organized or following a systematic method of performing a task
- Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
- Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
- Technical Aptitude – Ability to comprehend complex technical topics and specialized information
Experience
- Demonstrated ability to assist Technical Director in the production of technical drawings
- Demonstrated skill in construction using wood materials, steel products, foams, fiberglass, electricity, fabrics, paints and chemical solvents.
- Demonstrated skill in the use of 3D modeling in AutoCAD
- Working knowledge of 3D printers and CNC routers.
- Working knowledge of scenic automation technology (Creative Conners).
- Working knowledge of radial arm saws, table saws, band saws, cold saws, drill presses, miter boxes, wood lathes, routers, sanders, MIG welding equipment, sewing machines, electrical and pneumatic power hand tools.
- Knowledge of safety best practices, fall protection; OSHA 10 or 30 preferred
Other Qualities
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
- A commitment to the protection of confidential information to which this position has access
- Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
COMPENSATION
The minimum starting wage for this position is $24.27 per hour. Rate is negotiable based on experience. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Ticketing Associate
Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticketing Associate. This is a part-time 10 to 20-hour per week position with Tuesday through Friday office hours between 10:30am to 3:30pm during the season and summer hours Monday through Friday 10am to 4pm. This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and time management skills.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
POSITION SUMMARY
CTC Ticketing Associates provide excellent customer service to CTC patrons and process single ticket, subscription, and Theatre Arts Training class orders and exchanges over the telephone, through the mail, and at the ticket office. This is a great fit for someone who enjoys making conversation, solving problems for others and who can retain a lot of information about a large product catalog. Please note this is currently a remote position; CTC will provide you with a laptop, headset, and mouse.
This position reports to the Ticketing Manager.
ESSENTIAL FUNCTIONS
Ticket Office Duties
- Answer ticket office phone lines and help patrons remotely
- Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person
- Provide support for exchanges and other issues related to existing orders
- Occasional outbound calling to subscribers
- Maintain knowledge of and provide information on all performances, classes, camps, and subscription options as requested by patrons
- Provide our patrons with a positive experience, from phone call to showtime
- Complete necessary daily data entry and project fulfillment as assigned
- Accurately process all forms of payment for orders, including occasional cash transactions
- Represent Children’s Theatre Company at both internal and external events as requested
- Attend trainings and meetings as required
- Provide additional ticket office and marketing support as required
Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
- Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
- Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
- Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
- Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Decision Making – Ability to make critical decisions while following company procedures
- Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
- Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
- Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind
Experience
- Demonstrated customer service skills
- Demonstrated skill with computerized ticketing system (preferably Tessitura) and phone sales preferred
- Demonstrated skills with Microsoft Office products including Word and Excel a plus
- Previous experience in an arts organization a plus
Computer Skills
Must show a willingness to learn new technology and adapt easily to system changes
Other Qualities
- MUST be available at least 10 hours per week
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
- A commitment to the protection of confidential information to which this position has access
COMPENSATION
The starting pay for this part-time position is $15.57 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Production Over-Hire Positions
Children’s Theatre Company (CTC) is seeking qualified candidates for over-hire positions for the upcoming season. Over-hire are employed on an as needed basis which varies throughout the year based on the needs of each production. All over-hire positions may range in both required experiences and length of commitment. All positions are paid on an hourly basis.
CTC operates under a collective bargaining agreement with IATSE Local 13.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
OPEN OVER-HIRE ROLES
Carpenter/Welder – work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike. $23.56/hr
Scenic Artist – assist in producing the paint and texture finishes for all scenic elements. Requires excellent drawing and copying skills and the ability to read blueprints and understand scale. $18.00 – $22.00/hr
Electrician – hang, focus and strike lighting equipment. $22.54/hr
Wardrobe Swing – learn dresser tracks and laundry procedures. Cover for wardrobe staff absences and assist with laundry and reset on Saturdays and Sundays during show run. $25.54/hr
Wig Maintenance – maintain wigs during run of a show, approx. 2 hours per day. $22.54/hr
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
These positions require demonstrated skills and abilities related to the duties of the role.
Other Qualities
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.
Front of House Associate
Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Associate. This is a part-time 10 to 20-hour per week position with a variable schedule. This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and critical thinking skills.
CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.
ORGANIZATION DESCRIPTION
Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.
DIVERSITY AND INCLUSION STATEMENT
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
POSITION SUMMARY
The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.
This position reports to the House Manager.
ESSENTIAL FUNCTIONS
Patron Services
- Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
- Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
- Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
- Assist in making sure that the patrons all leave the theatre safely post performance
- Help clean the theatre and restock concessions and gift shop for the next performance
- Represent Children’s Theatre Company at both internal and external events as requested
- Attend trainings and meetings as required
- Perform other duties as assigned by the House Manager and/or Performance Supervisor
- Project the brand image of CTC through actions and behaviors at events and at the theatre
Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion
- Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
- Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community
POSITION QUALIFICATIONS
Knowledge, Skills and Abilities
- Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
- Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
- Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
- Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
- Decision Making – Ability to make critical decisions while following company procedures
- Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
- Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
- Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind
Physical Aspects
This role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role. The more physically demanding aspects of the role are:
- Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
- Assisting patrons up and down stairs repeatedly in a darken environment
- Standing for long periods of time
Experience
- Demonstrated customer service skills including working with diverse groups of people
- Previous ushering experience in a non-profit or arts organization a plus, but not required
Computer Skills
Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom
Certificates & Licenses
- CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
- The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification
Other Qualities
- MUST be available for at least two weeknight performances and one weekend day during the run of all productions
- Availability for weekday mornings are a plus
- A commitment to ethical conduct in all respects of the work environment
- A commitment to creating a just, equitable and inclusive work environment
- A commitment to the protection of confidential information to which this position has access
- Willingness to wear CTC Front of House uniform
- Must be age 18 or older
COMPENSATION
The starting pay for this part-time position is $15.57 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.
TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.