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Cutter/Draper

Children’s Theatre Company (CTC) is seeking qualified candidates with a background theatrical costume construction and professional theatre or commercial costume production for the position of Cutter/Draper.  This is a seasonal benefits eligible position that is guaranteed at least 40 weeks of full-time work each season and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO.  Per that collective bargaining agreement, in the event that two or more applicants rank equally in hiring criteria, preference of employment will be granted to those who are currently employed by CTC.  This position requires someone who is knowledgeable about a wide range of theatrical costume construction techniques and the functions of a professional costume shop and also have the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have creative problem-solving, project management and interpersonal skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the U.S. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres.  Minnesota year in and year outranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

Responsible for the translation of designer sketches into costumes as assigned. Works with Costume Designers and the Costume Director to deliver completed costumes according to design specifications, production demands and deadlines. Able to produce men’s, women’s and children’s period, contemporary or fantasy pieces.

This position reports to the Costume Director.

ESSENTIAL FUNCTIONS

Costume Construction

  • Generate patterns using draping, drafting, or flat pattern techniques based on designer renderings and supporting research
  • Interpret sketches and adjust fit and proportions of sketched designs to individual actors as assigned
  • In consultation with Costume Designer and Costume Director, determine best construction techniques to realize design, making recommendations on fabrics, underpinnings and support structures as needed to create specific silhouettes
  • Construct or supervise construction of mock ups for fittings, inducing altering patterns based on fitting information and cutting costumes from corrected patterns
  • Construct or supervise construction of costumes using a wide range of fabrics, leather, foam, neoprene and trims
  • Pattern and construct all understructures needed for period or fantasy costumes; construct padding, corsets, cages, as dictated by design
  • Attend fittings and fit and alter mockups, pulled, purchased or built costumes for desired silhouette and best fit on actor
  • Communicate all construction and alteration processes and priorities to First Hand and stitchers and supervise construction as needed
  • Coordinate construction as needed with Costume Crafts staff for attachment of headpieces or other costume accessories
  • Coordinate construction schedule with Dyer Painter for any fabric modification that needs to occur before, during or after construction so that all processes are complete and meet deadlines
  • Participate in the scheduling of costume fittings and pace all project work to meet production deadlines
  • Work with Costume Director to communicate best care, repair and handling instructions to wardrobe staff on any specialty fabric or costumes
  • Participate in general department activities including but not limited to: warehouse runs to pull and/or restock costumes, organize and inventory shop supplies, clean and restock fitting rooms and work areas

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Experience

  • Demonstrated knowledge of the functions of a professional costume shop
  • Demonstrated skills in and knowledge of construction of costumes using a wide range of fabrics, leather, foam, neoprene and trims and a wide range of construction techniques
  • Demonstrated skill in and knowledge of work as a cutter in a professional theatre or high-volume costume shop preferred
  • Expertise in use of domestic and industrial sewing machines and sergers

 

Knowledge, Skills and Abilities

  • Adaptability – Ability to adapt to change in the workplace
  • Autonomy – Ability to work independently with minimal supervision
  • Communication – Ability to communicate clearly and concisely
  • Creative – Ability to think in such a way as to produce a new concept or idea
  • Detail Oriented – Ability to pay attention to the minute details of a project or task
  • Emotional Intelligence – The ability to recognize and manage one’s emotions, and the emotions of others, to achieve positive and mutually beneficial outcomes
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
  • Project Management – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
  • Teamwork – Ability to effectively build positive working relationships with cast, crew and co-workers
  • Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

 

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

 

COMPENSATION

The minimum starting wage for this position is $25.21 per hour.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Generation Now Administrative Fellowship

The Generation Now cohort of theatres, Penumbra Theatre, Ma-Yi Theatre, Latino Theater Company, Native Voices at the Autry and Children’s Theatre Company are proud to announce the Generation Now Administrative Fellowship opportunity.  This is a 12-month fellowship starting in July 2024 and working through the 2024-2025 season.  The purpose of this fellowship is to support the Generation Now collaborative partnership between the five professional theatres. The goal of this partnership is to co-commission and co-develop sixteen new plays by BIPOC artists for multigenerational audiences over five years.  The administrative fellow will have access to a physical work station at CTC in Minneapolis, as well as CTC’s staff and infrastructure and will report to CTC’s Artistic Director.  This position will consult with and report out to the Artistic Directors of all five theatres in the Generation Now cohort.

Learn More and Apply Here

Carpenter/Draftsperson

Children’s Theatre Company (CTC) is seeking qualified candidates with a background theatrical construction drafting techniques and regional theatre or commercial scenery production for the position of Carpenter/Draftsperson.  This is a seasonal benefits eligible position that is guaranteed at least 40 weeks of full-time work each season and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO.  Per that collective bargaining agreement, in the event that two or more applicants rank equally in hiring criteria, preference of employment will be granted to those who are currently employed by CTC.  This position requires someone who is knowledgeable about basic scenic carpentry, welding, rigging, theatrical automation and construction drafting and also have the ability to positively contribute to an anti-racist/anti-bias organization.  Applicants for this role should have creative problem-solving skills, analytical abilities, and strong interpersonal skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Interim Managing Director Steven Thompson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the U.S. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

This position builds and installs scenic elements based on designs and concepts the scenic designer supplies through models and drawings.  They also draft construction drawings to be used by the carpenters to build and install scenic elements.  This position spends some time working on the computer in the Tech Office, and some time working down in the theaters and on the shop floor.

This position reports to the Technical Director and works closely alongside the Assistant Technical Director.

ESSENTIAL FUNCTIONS

Drafting and Carpentry

  • Drafting: Working Knowledge of AutoCAD (3D Modeling), 3D Printers, CNC Routers
  • Automation:   Drafting plans for incorporating automation into scenic units, as well as occasional installation and troubleshooting
  • Carpentry: Framing, finishing and detail work
  • Welding: MIG process, Gas cutting and brazing
  • Sculpting: Foam and woodcarving, texture work
  • Stitching: Drops, layout, cutting and sewing of fabric
  • Rigging: Cable Make-up, maintenance, hanging of scenery, special projects
  • Load-in: Installation of scenery, and storage
  • Electrical/mechanical: Build and/or repair of general theatre equipment
  • Other: Duties as assigned

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Accurate – Ability to perform work accurately and thoroughly
  • Analytical Skills – Ability to use thinking and reasoning to solve a problem
  • Creative – Ability to think in such a way as to produce a new concept or idea
  • Communication, Oral – Ability to communicate effectively with others using the spoken word
  • Detail Oriented – Ability to pay attention to the minute details of a project or task
  • Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities 
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Interpersonal – Ability to get along well with a variety of personalities and individuals
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task
  • Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
  • Technical Aptitude – Ability to comprehend complex technical topics and specialized information

 

Experience

  • Demonstrated ability to assist Technical Director in the production of technical drawings
  • Demonstrated skill in construction using wood materials, steel products, foams, fiberglass, electricity, fabrics, paints and chemical solvents.
  • Demonstrated skill in the use of 3D modeling in AutoCAD
  • Working knowledge of 3D printers and CNC routers.
  • Working knowledge of scenic automation technology (Creative Conners).
  • Working knowledge of radial arm saws, table saws, band saws, cold saws, drill presses, miter boxes, wood lathes, routers, sanders, MIG welding equipment, sewing machines, electrical and pneumatic power hand tools.
  • Knowledge of safety best practices, fall protection; OSHA 10 or 30 preferred

 

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

 

COMPENSATION

The minimum starting wage for this position is $23.56 per hour.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Ticketing Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticketing Associate.  This is a part-time 10 to 20-hour per week position with Tuesday through Friday office hours between 10:30am to 3:30pm during the season and summer hours Monday through Friday 10am to 4pm.  This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization.  Applicants for this role should have robust problem-solving, communication, and time management skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

CTC Ticketing Associates provide excellent customer service to CTC patrons and process single ticket, subscription, and Theatre Arts Training class orders and exchanges over the telephone, through the mail, and at the ticket office. This is a great fit for someone who enjoys making conversation, solving problems for others and who can retain a lot of information about a large product catalog. Please note this is currently a remote position; CTC will provide you with a laptop, headset, and mouse.

This position reports to the Ticketing Manager.

ESSENTIAL FUNCTIONS

Ticket Office Duties

  • Answer ticket office phone lines and help patrons remotely
  • Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person
  • Provide support for exchanges and other issues related to existing orders
  • Occasional outbound calling to subscribers
  • Maintain knowledge of and provide information on all performances, classes, camps, and subscription options as requested by patrons
  • Provide our patrons with a positive experience, from phone call to showtime
  • Complete necessary daily data entry and project fulfillment as assigned
  • Accurately process all forms of payment for orders, including occasional cash transactions
  • Represent Children’s Theatre Company at both internal and external events as requested
  • Attend trainings and meetings as required
  • Provide additional ticket office and marketing support as required

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Decision Making – Ability to make critical decisions while following company procedures
  • Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

 

Experience

  • Demonstrated customer service skills
  • Demonstrated skill with computerized ticketing system (preferably Tessitura) and phone sales preferred
  • Demonstrated skills with Microsoft Office products including Word and Excel a plus
  • Previous experience in an arts organization a plus

 

Computer Skills

Must show a willingness to learn new technology and adapt easily to system changes

Other Qualities

  • MUST be available at least 10 hours per week
  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access

 

COMPENSATION

The starting pay for this part-time position is $15.57 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Production Over-Hire Positions

Children’s Theatre Company (CTC) is seeking qualified candidates for over-hire positions for the upcoming season.  Over-hire are employed on an as needed basis which varies throughout the year based on the needs of each production.  All over-hire positions may range in both required experiences and length of commitment.  All positions are paid on an hourly basis.

CTC operates under a collective bargaining agreement with IATSE Local 13.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

OPEN OVER-HIRE ROLES

Carpenter/Welder – work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike.  $23.56/hr

Scenic Artist – assist in producing the paint and texture finishes for all scenic elements. Requires excellent drawing and copying skills and the ability to read blueprints and understand scale. $18.00 – $22.00/hr

Electrician – hang, focus and strike lighting equipment. $22.54/hr

Wardrobe Swing – learn dresser tracks and laundry procedures. Cover for wardrobe staff absences and assist with laundry and reset on Saturdays and Sundays during show run. $25.54/hr

Wig Maintenance – maintain wigs during run of a show, approx. 2 hours per day. $22.54/hr

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

These positions require demonstrated skills and abilities related to the duties of the role.

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment

 

 TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Front of House Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Associate.  This is a part-time 10 to 20-hour per week position with a variable schedule.  This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization.  Applicants for this role should have robust problem-solving, communication, and critical thinking skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run.  Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.

This position reports to the House Manager. 

ESSENTIAL FUNCTIONS

Patron Services

  • Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
  • Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
  • Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
  • Assist in making sure that the patrons all leave the theatre safely post performance
  • Help clean the theatre and restock concessions and gift shop for the next performance
  • Represent Children’s Theatre Company at both internal and external events as requested
  • Attend trainings and meetings as required
  • Perform other duties as assigned by the House Manager and/or Performance Supervisor
  • Project the brand image of CTC through actions and behaviors at events and at the theatre

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
  • Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Decision Making – Ability to make critical decisions while following company procedures
  • Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

 

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

  • Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
  • Assisting patrons up and down stairs repeatedly in a darken environment
  • Standing for long periods of time

 

Experience

  • Demonstrated customer service skills including working with diverse groups of people
  • Previous ushering experience in a non-profit or arts organization a plus, but not required

 

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom

 Certificates & Licenses

  • CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
  • The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

 

 

Other Qualities

  • MUST be available for at least two weeknight performances and one weekend day during the run of all productions
  • Availability for weekday mornings are a plus
  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Willingness to wear CTC Front of House uniform
  • Must be age 18 or older

 

COMPENSATION

The starting pay for this part-time position is $15.57 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.