Job Openings

Digital Marketing Coordinator

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Digital Marketing Coordinator. This full-time benefits-eligible position requires someone who has demonstrated marketing skills and abilities, who is knowledgeable about the use of email and social media in marketing campaigns, and who has the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in marketing. Applicants for this role should have exceptional communication and analytical skills, and demonstrated creativity, relationship building, and project management skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

In collaboration with the Associate Director of Marketing and Director of Marketing and Communications, the Digital Marketing Coordinator will help plan, execute, and maximize the success of CTC’s digital advertising, email marketing efforts, and company blog. This position will ensure consistency and alignment with the overall brand for the digital and social media advertising, email marketing efforts, and the company blog. This position will also utilize and create reporting tools and reports to analyze the success of digital marketing strategies and tactics.

ESSENTIAL FUNCTIONS

Digital Marketing

Collaborate with Associate Director of Marketing and Director of Marketing and Communications to create digital marketing strategies for each season, production, and Education session
Serve as departmental lead in planning, scheduling, building, and executing of email campaigns for single ticket and subscription sales and support other departments who utilize external mass email
Write copy and request needed graphics to create impactful Performance Max, Google Grant, and Social Media digital ads for single ticket and subscription campaigns, and support campaigns for Education classes and camps, and Development initiatives as needed
Monitor and steer digital campaigns to maximize reach and engagement, drive web traffic and create sales conversions
Track digital analytics including website activity, email effectiveness metrics, SEO optimization, digital advertising performance, and Google Grant activity, and create dashboard reporting to inform subsequent decision making; assist in creating final results reports for single ticket, subscription, and education campaigns
Collaborate with Associate Director of Communications to manage CTC’s company blog, Off Book including co-managing posting schedule, contributing to written articles, formatting articles within WordPress, resizing or designing graphics within a given article, optimizing SEO using standard best practices, and publishing articles
Collaborate with design department to ensure consistency in institutional brand across digital platforms, email, and website
Support the design department in maintaining the organization’s website and blog as necessary
Monitor industry trends and best practices for new digital marketing techniques and strategies
Assist with additional promotional and event activities to support Marketing Department goals

Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion

Encourage and empower everyone to speak out against racist workplace practices and policies
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

Adaptability – Ability to adapt to rapid pace in a changing workplace
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Creative – Ability to think in such a way as to produce a new concept or idea
Collaboration – Ability to work with others & be a positive team member contributing to a positive culture
Communication – Ability to clearly and concisely express ideas and ask questions effectively with others
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
Decision Making – Ability to make critical decisions while following company procedures
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
Self-Directed – Ability to prioritize work, work independently, and take initiative to successfully execute responsibilities
Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

Experience

Demonstrated skill in digital marketing including email, paid social, and search campaigns
Demonstrated knowledge in media, marketing, communications, and promotions for non-profit theatres preferred
Demonstrated competency in Microsoft Office (Word, Excel, Powerpoint, Outlook)
Demonstrated competency in internet search engine use and SEO best practices
Demonstrated knowledge and skill in using social media platforms such as Facebook, Instagram, and Twitter
Demonstrated knowledge of back-end business use of social media platforms and search engine analytics
Basic graphic design experience with Adobe Creative Suite or Canva preferred

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
A passion for the arts is a plus

COMPENSATION

The starting salary range for this full-time position is between $47,000 and $52,000 annually. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Front of House Manager

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Manager. This full-time benefits-eligible position requires someone who has supervisory skills to motivate and lead a team of part-time ushers, who is knowledgeable about creating an inclusive customer service experience, and who has the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in customer relations. Applicants for this role should have exceptional communication and customer experience skills, and demonstrated supervision, relationship building, and project management skills. This position also requires someone who is able to fill-in on occasional weekend and evening performances.

ORGANIZATION DESCRIPTION

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

In collaboration with the Senior Audience Experience Manager, the Front of House Manager develops, leads and implements a customer service strategy for Front of House (FOH) that delivers a superior, engaging experience for current and prospective patrons. This position manages the FOH operations ensuring that we provide outstanding customer service and that performances are fully staffed to create a safe, engaging, entertaining, and efficient audience experience. Responsibilities include motivating FOH staff to provide a high level of customer service, hiring and scheduling ushers and other FOH staff for performances, training new staff on FOH and CTC procedures, policies and customer service techniques and communicating regularly with the Senior Audience Experience Manager about departmental issues. This role demonstrates excellent customer service skills, and techniques for training staff and responds to departmental and customer needs and requests for service and assistance in a timely and respectful manner.

ESSENTIAL FUNCTIONS

Front of House Personnel Management and Operations

Manage all FOH staff, including hiring, shift scheduling, and conducting annual reviews
Train and motivate Front of House Staff and establish a continuous training program throughout the year to ensure the highest level of customer satisfaction and communications
Lead Front of House team periodically during performances and foster an engaging and inclusive lobby atmosphere
Supervise FOH Supervisors and Associates during performances to ensure consistency in areas of audience engagement and customer service, adherence to FOH policies and procedures, knowledge of CTC and proper safety practices
Track staffing, concessions, and merchandise expenses to ensure budgets are adhered to
Schedule and contract ASL & Audio Description Interpreters for performances, serving as the point of contact for all ASL & Audio description services including reserving and picking up the audio description equipment
Oversee, in consultation with the Senior Audience Experience Manager, all merchandise and concession sales, including ordering merchandise and concession items to ensure inventory is fully stocked
Collaborate with FOH Performance Supervisors and Associates to maintain a clean and safe theatre and lobby, elevating significant maintenance or cleaning needs to the Senior Audience Experience Manager
Work with Business Office and Senior Audience Experience Manager to reconcile all concessions and merchandise reporting and process weekly deposit
Coordinate with Production on events involving Front of House spaces and schedule Front of House staff to work rental and group sales events as requested
Provide guidance to FOH staff with customer service resolution
Pull reports needed for performances accurately from Tessitura and troubleshoot any issues with NScan or the individual ticketing scanners
Troubleshoot issues with point-of-sale system for merchandise and concessions sales
Attend weekly marketing department meetings

Customer Service

Manage resolution of significant customer service issues that occur during performances
Cover performances for Performance Supervisors as needed (vacations, illness)

Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion

Assist with monitoring and ensuring access, representation, participation, and decision making for historically marginalized communities in the Front of House, for our patrons, and in all aspects of CTC’s audience services
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Encourage and empower everyone to speak out against racist workplace practices and policies
Provide leadership with empathy for all staff
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Experience

Demonstrated customer service experience, preferably in the theatre, a museum or similar entertainment venue
Demonstrated supervisory skills, preferably in a customer service setting
Demonstrated ability in basic information technology, basic accounting principles and budgeting
Demonstrated ability to simultaneously manage multiple people, tasks, projects, and deadlines
Demonstrated ability to work independently, set priorities and complete work on time and with accuracy

Computer Skills

Proficiency in Microsoft Office essential
Demonstrated skill in using Tessitura or other data-driven ticketing systems helpful, but not required

Knowledge, Skills and Abilities

Adaptability – Ability to adapt to rapid pace in a changing workplace
Budget – Ability to plan and work within budget parameters
Communication – Ability to communicate clearly and concisely
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Oriented – Ability to take care of the customers’ needs while following company procedures
Decision Making – Ability to make critical decisions while following company procedures
Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities
Emotional Intelligence – The ability to recognize and manage one’s emotions, and the emotions of others, to achieve positive and mutually beneficial outcomes
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Judgment – The ability to formulate a sound decision using the available information
Project Management – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
Supervisory Management – Ability to manage and motivate others
Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
A passion for the arts, and for serving the needs of a multi-generational and diverse set of arts patrons is a plus

Certificates & Licenses

The position is required to be certified in CPR/AED/First Aid. Training is provided for candidates who do not already possess this certification.

COMPENSATION

The starting salary range for this full-time position is between $46,000 and $51,000 annually. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLY

Part-Time Staff Electrician

Children’s Theatre Company (CTC) is seeking qualified candidates with a background in theatrical lighting and electrics for a Part-time Staff Electrician position. Work as part of our team for our upcoming busy autumn season. The position would work for 13 weeks of 40 hour per week work between August 12, 2024 and November 9, 2024 and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO. This position requires someone who has strong leadership skills, the ability to interpret lighting plots and architectural drawings and the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have creative problem-solving skills, analytical abilities, and strong interpersonal skills

ORGANIZATIONAL DESCRIPTION

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

ESSENTIAL FUNCTIONS

Crew Supervision and Task Completion

Take daily tasks laid out by Head Electrician and Lighting and Video Director and implement them in a safe and timely fashion.
Supervise, along with other department staff, a rotating crew of over hire electricians.
Must be able to work closely with the Head Electrician and Lighting and Video Director to assist with the realization of the lighting design
Ability to ask and answer questions as needed.
Ability to know when to correct or stop work that is being performed incorrectly or unsafely.
Responsible for maintaining the lighting equipment used in each production.
Act as one of the staff electricians during load-ins, focus, changeovers and strikes

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Competency Statement(s)

Accurate – Ability to perform work accurately and thoroughly
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Creative – Ability to think in such a way as to produce a new concept or idea
Communication, Oral – Ability to communicate effectively with others using the spoken word
Detail Oriented – Ability to pay attention to the minute details of a project or task

Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized

Interpersonal – Ability to get along well with a variety of personalities and individuals
Organized – Possessing the trait of being organized or following a systematic method of performing a task
Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
Technical Aptitude – Ability to comprehend complex technical topics and specialized information

Experience

Strong management and leadership skills a plus.
Ability to think ahead to the next project
Ability to sense and prevent conflict
Must be able to interpret Lighting Plots and Architectural Drawings
Basic knowledge of Vectorworks and Lightwright software preferred
Intermediate knowledge of Windows and Mac operating systems
Must have demonstrated working knowledge of the following: theatrical lighting instruments and dimmers, small power tools, counter-weight fly systems
Knowledge of safety best practices, fall protection; OSHA 10 or 30 preferred
Good knowledge of NEC codes for the Theater, basic electrical wiring, basic electronics
Intermediate knowledge of Ethernet protocols, networking, and data distribution
Must be comfortable working in high places

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

COMPENSATION

The minimum starting wage for this position is $24.27 per hour. Rate is negotiable based on experience.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Facility Operations Manager

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Facilities Operations Manager. This full-time benefits-eligible position requires someone who has a demonstrated ability to monitor and maintain HVAC systems and other physical facilities, work collaboratively with other departments, and who has the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in theatre. Applicants for this role should have exceptional problem solving and project management skills, knowledge of budget creation and management and the ability to maintain vendor relationships. This position also requires someone who can be available to deal with off-hours emergency situations.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Andersen, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene. The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres. Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life. It is home to several restaurants and chefs who are James Beard nominees or winners. The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

The Facility Operations Manager is responsible for monitoring and maintaining facility heating and cooling systems and conducting minor system repairs or engaging contracted vendors to do so. Reporting to the Chief Operating Officer (COO), this position coordinates non-production repairs and maintenance throughout the facility including electrical, lighting, plumbing, and other systems and consults with Production department maintenance as needed. The position is responsible for regular system checks, scheduling of inspections, major repairs, and annual maintenance with contracted vendors. The Facility Operations Manager processes all invoices related to facility maintenance, maintains the facilities budget, and proactively plans and project manages all facilities maintenance and upgrades informing the COO of all urgent issues.

ESSENTIAL FUNCTIONS

HVAC Systems

Maintain and monitor HVAC system including: responding to complaints in public and office space regarding comfort and temperature levels and programing systems to maximize opportunities for energy savings based on zone usage throughout building
Maintain vendor relationships including contracts and repair estimates for all HVAC system maintenance and equipment repairs
Conduct minor HVAC repairs—fans, motors, minor mechanicals—when possible
Train other operations staff and/or establish outside vendor backups in order to ensure business continuity and safe working conditions in the event of vacation, sickness, or other absences

Other Monitoring and Maintenance

Routinely inspect all aspects of CTC systems including HVAC equipment, electrical systems, emergency backup generator, emergency lighting, safety lighting/outdoor lighting, heaters, reheat coils, heat loop pumps, energy management system, interior and exterior wall surfaces, ceiling tiles, and plumbing
Have the ability to respond to emergencies 24 hours a day, 7 days a week with exceptions to vacation and sick days, which includes contracted monitoring and service solutions
Create and maintain emergency shut down and restart procedures manual for all systems and train designated personnel in those procedures
Create and maintain emergency contact list for vendors/repair services
Maintain compliance with all local, state, and federal regulations and advise the administration on implications of changes in codes, laws, or regulations that would adversely affect operations of the facility
Develop and implement a proactive Maintenance program
Schedule Preventative Maintenance tasks for all major equipment
Maintain inspection and repair logs as needed
Assess and conduct or outsource routine facility maintenance as requested including, but not limited to: repair/install lighting fixtures, replace lamps, and paint interior spaces

Budget Management and Project Management

Monitor facilities budget and plan expenses
Alert COO and Director of Finance in a timely manner of any unforeseen major expenses due to equipment failure
Assist in reassignment of resources to minimize negative budget impacts
Obtain bids per CTC’s procurement policies and regularly review estimates with COO
Process purchase orders for accounting and order and maintain inventory of supplies and equipment
Plan and oversee all facility maintenance, repairs, and upgrade projects conducted internally or with outside vendors including the creation of: project plans and timelines, comprehensive project budgets inclusive of all costs, staffing impact and disruption, safety concerns, production and educational class impacts to ensure business continuity, and staff communication delivered both in email and at meetings
Maintain a multiyear, prioritized maintenance plan with all known projects identified by importance and urgency as well as estimated costs
Work closely with the COO and Director of Finance to ensure these maintenance projects are included in either the operating budget or the capital budget depending on the project type, scope of work, and overall cost

Customer Services

Provide ongoing communication with COO and Department Heads regarding facility operations, scheduling, disruptions and informational updates on problems and solutions
Work collaboratively with all staff concerning any facilities issues or problems
Regularly communicate with staff in writing and at meetings concerning the progress and impact of facility projects
When planned or unforeseen disruptions to business continuity arise, proactively and regularly communicate with all stakeholders
Maintain a positive and solution-oriented relationship with Mia, Minneapolis College of Art & Design, City of Minneapolis, and any vendors

Other

Participate in seminars, safety training classes, and other core job related trainings and educational activities and other duties or responsibilities as required or assigned
Participate in all staff and small group meetings and project work groups

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist workplace practices and policies
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Experience

Demonstrated expertise in facility systems management and/or general building management

Working knowledge of building control systems including HVAC, fire prevention, security systems, and facilities maintenance
Demonstrated ability creating and managing project and annual budgets
Demonstrated ability creating and managing project timelines and multiple vendors
Ability to work independently, set priorities, and complete work on time, with accuracy, and within budget

Demonstrated proficiency at Microsoft Office applications
Ability to respond to emergencies 24 hours a day, 7 days a week when not sick, on vacation, or absent for another approved reason

A passion for the arts

Knowledge, Skills and Abilities

Adaptability – Ability to adapt to rapid pace in a changing workplace
Budget Management – demonstrated ability to allocate expenses and stay within financial constraints
Creative – Ability to think in such a way as to produce a new concept or idea
Communication – Ability to clearly and concisely express ideas and ask questions effectively with others
Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Oriented – Ability to take care of the customers’ needs while following company procedures
Decision Making – Ability to make critical decisions while following company procedures
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Judgment – The ability to formulate a sound decision using the available information
Organized – Possessing the trait of being organized or following a systematic method of performing a task
Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff

Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to maintaining a safe work environment for all staff members following all facility codes designated by the City of Minneapolis and State of Minnesota

Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

COMPENSATION

The starting salary range for this full-time position is between $58,000 and $64,000 annually. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLYPlease send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Tessitura Systems Administrator

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Tessitura Systems Administrator. This full-time benefits-eligible position requires someone who has demonstrated expertise in the use of ticketing systems, preferably Tessitura, as well having skills in database management, and the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in theatre. Applicants for this role should have exceptional attention to detail, keen analytical skills, communication and collaboration skills, and demonstrated time-management, and problem-solving skills.

ORGANIZATION DESCRIPTION

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

The Tessitura Systems Administrator serves as a part of a collaborative team and provides central management of the Tessitura database, implements processes to ensure data integrity, develops and manages database business rules, manages the integration of Tessitura and TNEW with the organization’s website, and serves as the key source of patron information for the theatre. The position is responsible for the implementation and maintenance of policies and procedures for constituent database management, troubleshooting and quality control, and database integrity (duplicates). This position is one of only a few key power users for Tessitura in the theatre and serves as a source of detailed knowledge and expertise about the database as well as serving as a liaison for the organization to Tessitura. The position will maintain a regular reporting strategy for enhanced and improved use of the Tessitura database to assist with achieving goals.

This position reports to the Chief Operating Officer.

ESSENTIAL FUNCTIONS

Data Management

Ensure integrity/accuracy of database records and system functionality
Troubleshoot all database problems as needed
Verify accuracy of data in databases
Ensure confidentiality and reliability of data and proprietary information
Ensure security for supporter, transactional and financial data
Serve as primary contact for working with Tessitura and RAMP Reporting and List Management
Assist staff with questions about complex extractions, lists and exports
Write and customize Tessitura/SQL reports and Analytics dashboards
Manage requests for and completion of custom reports for all departments

Serves as database process leader

Serve as theatre lead in data integrity and database management
- Set guidelines and systems regarding data entry and data usage
- Devise plans for standardizing data entry and ensuring quality control
- Evaluate, develop and maintain centralized procedures for data management and reporting
- Determine business rules for Tessitura, communicate business rules to staff and enforce their use
- Enroll new users and maintain system security
- Control and monitor user access to database
Provide Tessitura training opportunities and updates for all staff
Coordinate and plan for future data conversions/upgrades as needed
Assist in project planning and consult with internal customers on projects, new technologies and deadlines
Assist in setting and achieving long-term objectives for data services
Assist with integration of Tessitura with TNEW and Website
Act as liaison to Accounting, IT and outside vendors related to Tessitura data issues

Season Revenue Forecasting

Assist, under the guidance of the Director of Marketing, in putting together revenue model for single ticket and subscription seasons
Compile historical research on shows and determine comparable shows for revenue forecasting purposes

Website Integration

Manage the integration of Tessitura and TNEW with the organizations website, ensuring that all e-commerce connections and purchase/donation paths are properly built
Strategize and implement website improvements in collaboration with Director of Marketing and Design and Digital Manager to improve overall website experience for patrons

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist workplace practices and policies
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Experience

Demonstrated expertise in use of Tessitura or similar ticketing system, including knowledge of settlement, data pulls, reporting and basic software management
Advanced working knowledge of SQL-based programs
Demonstrated skill in working with databases in non-profit organization
Demonstrated skill in formatting tables, creating lists and extractions, managing database rules and reference tables, and system/data analysis
Demonstrated knowledge of information technology and basic accounting principles
Demonstrated ability to be accurate in data entry skills and ability to manage multiple tasks and deadlines
Ability to work independently, set priorities and complete work on time and with accuracy
Commitment to maintain confidentiality and a high degree of accuracy in donor/patron records
Demonstrated skill working with basic HTML functionality
Demonstrated proficiency at Microsoft Office applications
A passion for the arts

Knowledge, Skills and Abilities

Adaptability – Ability to adapt to rapid pace in a changing workplace
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Creative – Ability to think in such a way as to produce a new concept or idea
Communication – Ability to clearly and concisely express ideas and ask questions effectively with others
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Oriented – Ability to take care of the customers’ needs while following company procedures
Decision Making – Ability to make critical decisions while following company procedures
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Judgment – The ability to formulate a sound decision using the available information
Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions
Organized – Possessing the trait of being organized or following a systematic method of performing a task
Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
Team Building – Ability to convince a group of people to work toward a goal

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
A passion for the arts is a plus

COMPENSATION

The starting salary range for this full-time position is between $51,000 and $60,000 annually. Benefits include medical, dental, and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Carpenter/Draftsperson

Children’s Theatre Company (CTC) is seeking qualified candidates with a background theatrical construction drafting techniques and regional theatre or commercial scenery production for the position of Carpenter/Draftsperson. This is a seasonal benefits eligible position that is guaranteed at least 40 weeks of full-time work each season and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO. Per that collective bargaining agreement, in the event that two or more applicants rank equally in hiring criteria, preference of employment will be granted to those who are currently employed by CTC. This position requires someone who is knowledgeable about basic scenic carpentry, welding, rigging, theatrical automation and construction drafting and also have the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have creative problem-solving skills, analytical abilities, and strong interpersonal skills.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Interim Managing Director Steven Thompson, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the U.S. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

This position builds and installs scenic elements based on designs and concepts the scenic designer supplies through models and drawings. They also draft construction drawings to be used by the carpenters to build and install scenic elements. This position spends some time working on the computer in the Tech Office, and some time working down in the theaters and on the shop floor.

This position reports to the Technical Director and works closely alongside the Assistant Technical Director.

ESSENTIAL FUNCTIONS

Drafting and Carpentry

Drafting: Working Knowledge of AutoCAD (3D Modeling), 3D Printers, CNC Routers

Automation: Drafting plans for incorporating automation into scenic units, as well as occasional installation and troubleshooting

Carpentry: Framing, finishing and detail work
Welding: MIG process, Gas cutting and brazing
Sculpting: Foam and woodcarving, texture work
Stitching: Drops, layout, cutting and sewing of fabric
Rigging: Cable Make-up, maintenance, hanging of scenery, special projects
Load-in: Installation of scenery, and storage
Electrical/mechanical: Build and/or repair of general theatre equipment
Other: Duties as assigned

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

Accurate – Ability to perform work accurately and thoroughly
Analytical Skills – Ability to use thinking and reasoning to solve a problem
Creative – Ability to think in such a way as to produce a new concept or idea
Communication, Oral – Ability to communicate effectively with others using the spoken word
Detail Oriented – Ability to pay attention to the minute details of a project or task
Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Interpersonal – Ability to get along well with a variety of personalities and individuals
Organized – Possessing the trait of being organized or following a systematic method of performing a task
Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
Technical Aptitude – Ability to comprehend complex technical topics and specialized information

Experience

Demonstrated ability to assist Technical Director in the production of technical drawings
Demonstrated skill in construction using wood materials, steel products, foams, fiberglass, electricity, fabrics, paints and chemical solvents.
Demonstrated skill in the use of 3D modeling in AutoCAD
Working knowledge of 3D printers and CNC routers.
Working knowledge of scenic automation technology (Creative Conners).
Working knowledge of radial arm saws, table saws, band saws, cold saws, drill presses, miter boxes, wood lathes, routers, sanders, MIG welding equipment, sewing machines, electrical and pneumatic power hand tools.
Knowledge of safety best practices, fall protection; OSHA 10 or 30 preferred

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre

COMPENSATION

The minimum starting wage for this position is $24.27 per hour. Rate is negotiable based on experience. Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Ticketing Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticketing Associate. This is a part-time 10 to 20-hour per week position with Tuesday through Friday office hours between 10:30am to 3:30pm during the season and summer hours Monday through Friday 10am to 4pm. This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and time management skills.

ORGANIZATION DESCRIPTION

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

CTC Ticketing Associates provide excellent customer service to CTC patrons and process single ticket, subscription, and Theatre Arts Training class orders and exchanges over the telephone, through the mail, and at the ticket office. This is a great fit for someone who enjoys making conversation, solving problems for others and who can retain a lot of information about a large product catalog. Please note this is currently a remote position; CTC will provide you with a laptop, headset, and mouse.

This position reports to the Ticketing Manager.

ESSENTIAL FUNCTIONS

Ticket Office Duties

Answer ticket office phone lines and help patrons remotely
Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person
Provide support for exchanges and other issues related to existing orders
Occasional outbound calling to subscribers
Maintain knowledge of and provide information on all performances, classes, camps, and subscription options as requested by patrons

Provide our patrons with a positive experience, from phone call to showtime

Complete necessary daily data entry and project fulfillment as assigned
Accurately process all forms of payment for orders, including occasional cash transactions

Represent Children’s Theatre Company at both internal and external events as requested
Attend trainings and meetings as required

Provide additional ticket office and marketing support as required

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Decision Making – Ability to make critical decisions while following company procedures
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

Experience

Demonstrated customer service skills
Demonstrated skill with computerized ticketing system (preferably Tessitura) and phone sales preferred
Demonstrated skills with Microsoft Office products including Word and Excel a plus
Previous experience in an arts organization a plus

Computer Skills

Must show a willingness to learn new technology and adapt easily to system changes

Other Qualities

MUST be available at least 10 hours per week
A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access

COMPENSATION

The starting pay for this part-time position is $15.57 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.

Production Over-Hire Positions

Children’s Theatre Company (CTC) is seeking qualified candidates for over-hire positions for the upcoming season. Over-hire are employed on an as needed basis which varies throughout the year based on the needs of each production. All over-hire positions may range in both required experiences and length of commitment. All positions are paid on an hourly basis.

CTC operates under a collective bargaining agreement with IATSE Local 13.

ORGANIZATION DESCRIPTION

Led by Artistic Director Rick Dildine and Managing Director Jill Anderson, Children’s Theatre Company is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

OPEN OVER-HIRE ROLES

Carpenter/Welder – work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike. $23.56/hr

Scenic Artist – assist in producing the paint and texture finishes for all scenic elements. Requires excellent drawing and copying skills and the ability to read blueprints and understand scale. $18.00 – $22.00/hr

Electrician – hang, focus and strike lighting equipment. $22.54/hr

Wardrobe Swing – learn dresser tracks and laundry procedures. Cover for wardrobe staff absences and assist with laundry and reset on Saturdays and Sundays during show run. $25.54/hr

Wig Maintenance – maintain wigs during run of a show, approx. 2 hours per day. $22.54/hr

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

These positions require demonstrated skills and abilities related to the duties of the role.

Other Qualities

A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment

TO APPLY

Front of House Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Associate. This is a part-time 10 to 20-hour per week position with a variable schedule. This position requires someone who is detail-oriented, collaborative and customer focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and critical thinking skills.

ORGANIZATION DESCRIPTION

DIVERSITY AND INCLUSION STATEMENT

POSITION SUMMARY

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.

This position reports to the House Manager.

ESSENTIAL FUNCTIONS

Patron Services

Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance
Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system
Assist in making sure that the patrons all leave the theatre safely post performance
Help clean the theatre and restock concessions and gift shop for the next performance
Represent Children’s Theatre Company at both internal and external events as requested
Attend trainings and meetings as required
Perform other duties as assigned by the House Manager and/or Performance Supervisor
Project the brand image of CTC through actions and behaviors at events and at the theatre

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Decision Making – Ability to make critical decisions while following company procedures
Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities. CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role. The more physically demanding aspects of the role are:

Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
Assisting patrons up and down stairs repeatedly in a darken environment
Standing for long periods of time

Experience

Demonstrated customer service skills including working with diverse groups of people
Previous ushering experience in a non-profit or arts organization a plus, but not required

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom

Certificates & Licenses

CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

Other Qualities

MUST be available for at least two weeknight performances and one weekend day during the run of all productions
Availability for weekday mornings are a plus
A commitment to ethical conduct in all respects of the work environment
A commitment to creating a just, equitable and inclusive work environment
A commitment to the protection of confidential information to which this position has access
Willingness to wear CTC Front of House uniform
Must be age 18 or older

COMPENSATION

The starting pay for this part-time position is $15.57 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org. Please include the name of the position(s) to which you are applying in the subject line of the email.