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Teaching Assistant

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Summer Theatre Arts Training Teaching Assistant for our summer programming. This is a temporary summer position with a Monday through Friday schedule, starting on May 30,2023 with employment continuing until September 1, 2023. This role will likely average 40 hours per week. This temporary role is not benefit eligible.

The Teaching Assistant role requires someone who works well with children, is collaborative, customer/student focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and critical thinking skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION 

Led by Artistic Director Peter C. Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships. 

DIVERSITY AND INCLUSION STATEMENT 

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status. 

ABOUT THEATRE ARTS TRAINING (TAT) 

CTC’s Theatre Arts Training (TAT) program provides high-quality process-based theatre education to students ages 4-18 with beginning through pre-professional offerings. TAT offers Fall, Winter, and Spring class sessions, school break and summer camps, audition workshops, a four-year high school training program, and 2 productions each year. As Inclusion is a core value to CTC, TAT makes intentional programmatic choices to ensure access and representation for people of all ability, ethnicity, economic statues, sexual orientation, and gender identity.    

POSITION SUMMARY 

Teaching Assistants are responsible for assisting the lead teaching team for Summer Adventurers or Summer Studio camps. Responsible for facilitation of extended care programming and class preparation including assisting the lead teaching team with curriculum development, small group work, and classroom management.  Responsible for monitoring student arrivals and departures and implementing safety procedures. Responsible for additional office and administrative tasks as assigned. Teaching Assistants may be given opportunities to solo-lead classroom activities under supervision and guidance from CTC Teaching or Administration staff.   

 ESSENTIAL FUNCTIONS 

Assisting Education Department/programming 

  • Assist teaching artist in a classroom for summer camps and support the needs of the students  
  • Assist education staff with office and administrative tasks as assigned 
  • Facilitate programming for extended care  
  • Assist in adjustments to program content for each classroom  

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion 

  • Initiate and implement vision for TAT programs building on existing justice, equity, diversity, and inclusion 
  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies 
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community 

 

 POSITION QUALIFICATIONS 

Knowledge, Skills and Abilities 

  • Adaptability – Ability to adapt to rapid pace in a changing workplace 
  • Autonomy – Ability to work independently with minimal supervision 
  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture  
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing  
  • Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations  
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction 
  • Decision Making – Ability to make critical decisions while following company procedures 
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized     
  • Organization – Ability to manage highly detailed logistics for multiple projects simultaneously 
  • Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous  
  • Positivity – Ability to maintain an energetic and positive demeanor in a variety of different circumstances  
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind 
  • Project Management – Ability to organize and direct a project to completion 

 

Experience 

  • Demonstrated experience in youth programming and/or theatre education 
  • Demonstrated skill in relating to and communicating with youth 

 

Certificates & Licenses 

CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification 

 Other Requirements 

  • A commitment to ethical conduct in all respects of the work environment 
  • A commitment to creating a just, equitable and inclusive work environment 
  • A commitment to the protection of confidential information to which this position has access 

 

COVID-19 Vaccine 

All employees of CTC are required to be fully vaccinated against the virus that causes COVID-19.  If a candidate is selected to fill this role, they will be required to provide proof of vaccination. 

COMPENSATION 

The starting pay for this part-time position is $15.19 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan. 

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email. 

Ticket Office Manager

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticket Office Manager.  This full-time benefits-eligible position requires someone who has supervisory skills to motivate and lead a team of part-time Ticketing Associates, who is knowledgeable about creating an inclusive customer service experience, and who has the ability to positively contribute to an anti-racist organization and assist in dismantling structural racism in customer relations.  Applicants for this role should have exceptional communication and customer experience skills, and demonstrated supervision, relationship building, and project management skills.  This position also requires someone who is able to fill-in on occasional weekend and evening performances.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C. Brosius and Managing Director Kimberly Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Ticket Office Manager is responsible for managing our part-time ticketing staff, as well as overseeing daily operations of the ticket office and serving as primary liaison for customer service resolution. This position must demonstrate excellent customer service skills, must be able to respond to departmental and customer needs and requests for service and assistance in a timely and diplomatic manner, efficiently and effectively manage a team, and must be able to work independently and perform basic ticket office procedures without assistance. This role will also effectively troubleshoot ticketing issues and maintain a basic working knowledge of back-end Tessitura structure.

ESSENTIAL FUNCTIONS

Ticket Office Personnel Management and Operations

  • Manage all ticketing staff, including hiring, training, shift scheduling, and conducting annual reviews
  • Provide guidance to ticket office staff with customer service resolution and order processing
  • Oversee training on and completion of all daily ticket office procedures and tasks, including all web order processing, Theatre Arts Training student data entry, will-call processing, TAT auxiliary product processing, and account creation quality control
  • Maintain and update internal staff resources, to ensure accurate sales and customer service
  • Report on phone traffic/service levels on a regular basis
  • Attend weekly marketing department meetings
  • Reconcile sales at close of shift and prepare weekly deposits for business office

 

Customer Service

  • Manage resolution of new and pending customer service issues
  • Report customer feedback to Sales Manager to inform product and customer service policies
  • Primary liaison for booking department ticket requests, including board tickets, sponsorship comps, community partners, access service providers, and guests of executive/creative
  • Oversee phone system call tree structure and messaging
  • Monitor patron-facing email inboxes, including maintaining customer service FAQ/common responses and organizing completed emails
  • Process staff comps, interdepartmental voucher requests, external ticket donation requests, ACT Pass applications and assist TAT staff with registration issues
  • Cover performances for Performance Supervisor as needed (vacations, illness)

 

Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion

  • Assist with monitoring and ensuring access, representation, participation, and decision making for historically marginalized communities in the Ticket Office, for our patrons, and in all aspects of CTC’s audience services
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
  • Encourage and empower everyone to speak out against racist workplace practices and policies
  • Provide leadership with empathy for all staff
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Adaptability – Ability to adapt to rapid pace in a changing workplace
  • Budget – Ability to plan and work within budget parameters
  • Communication – Ability to communicate clearly and concisely
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Customer Oriented – Ability to take care of the customers’ needs while following company procedures
  • Decision Making – Ability to make critical decisions while following company procedures
  • Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion or physical abilities
  • Emotional Intelligence – The ability to recognize and manage one’s emotions, and the emotions of others, to achieve positive and mutually beneficial outcomes
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Judgment – The ability to formulate a sound decision using the available information
  • Project Management – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
  • Supervisory Management – Ability to manage and motivate others
  • Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines

 

Experience

  • Customer service experience, preferably in the a theatre, museum or sports organization ticket office
  • Demonstrated supervisory skills, preferably in a ticket office or call center setting
  • Comfortable with information technology and basic accounting principles
  • Demonstrated ability to simultaneously manage multiple people, tasks, projects, and deadlines
  • Demonstrated ability to work independently, set priorities and complete work on time and with accuracy

 

Computer Skills

  • Proficiency in Microsoft Office essential
  • Demonstrated skill in using Tessitura, or other data-driven ticketing systems

 

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre
  • A passion for the arts, and for serving the needs of a multi-generational and diverse set of arts patrons is a plus

 

Certificates & Licenses

The position is required to be certified in CPR/AED/First Aid.  Training is provided for candidates who do not already possess this certification.

COMPENSATION  

The starting salary range for this full-time position is between $41,000 and $45,000 annually.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b) retirement savings plan.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Patron Experience Manager 

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Patron Experience Manager. This full-time position requires someone who has the leadership skills to develop and manage CTC’s patron experience strategy, who is knowledgeable about creating an engaging and inclusive customer service experience, and who has the ability to positively contribute to an anti-racist organization and dismantle structural racism in customer relations. Applicants for this role should have exceptional communication and customer experience skills, and demonstrated supervision, relationship building, and project management skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION 

Led by Artistic Director Peter C. Brosius and Managing Director Kimberly Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships. 

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA 

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene. The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.   

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.   

DIVERSITY AND INCLUSION STATEMENT 

CTC is dedicated to increasing justice, equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status. 

POSITION SUMMARY 

In collaboration with the Director of Marketing and Communications, develop, lead and implement a patron experience strategy that delivers a superior, engaging experience for current and prospective patrons. Interact with CTC patrons and manage the Front of House operations, ensuring that performances are fully staffed and the lobbies are safe, engaging, and efficiently run. In pursuit of these goals, establish Children’s Theatre Company as an industry leader in the areas of customer service and theater retail management.  This position is results driven, analytical, and customer focused.   

ESSENTIAL FUNCTIONS  

Patron Experience Leadership 

  • Create and implement a patron service philosophy that is reflective of the needs of our multigenerational and multicultural audience, and that maintains an audience experience that offers a safe and welcoming space for everyone in our diverse community 
  • Empower and motivate employees to provide excellent customer service 
  • Handle patron concerns and issues with care, ensuring a positive outcome for all involved parties 
  • Consistently monitor and improve our customer service policies to ensure that patrons feel like their evolving needs are being handled in the most effective manner possible  
  • Hire, train, schedule, and lead an audience services team, including part time and volunteer greeters, ushers, and concessions workers 
  • Select and train Team Leads and Supervisors, and establish a continuous training program throughout the year to ensure the highest level of customer satisfaction 
  • Work with Ticket Office management to cross-train employees 
  • Develop and implement inclusive hiring practices to maintain a Front of House team reflective of our larger community 
  • Recruit, train, and schedule Front of House volunteers to assist Front of House with handing out programs, greeting patrons, and guarding the stage before the show, during intermission, and after the show  
  • Track staffing expenses to ensure personnel budgets are adhered to 
  • Engage with the Safety and Security Supervisor to ensure all members of patron services team clearly understand and can implement safety procedures 
  • Coordinate with production on events involving Front of House spaces, scheduling Front of House staff to work rental events as requested 
  • Lead or support events at CTC outside of traditional performances as necessary and assigned 
  • Represent Children’s Theatre Company at both internal and external events as requested and project the brand image of CTC through actions and behaviors at events and at the theatre 

 

Lobby Experience Leadership 

  • Work with Director of Marketing and Communications, Associate Director of Communications, Associate Artistic Director/Director of Community Partnerships and Inclusion, Artistic and Equity Coordinator, and Education Department to provide relevant and enjoyable audience engagement experiences in our two lobby spaces, the Target lobby and the Cargill lobby 
  • Maintain awareness of best practices in the service and hospitality field and develop a plan for continually training front of house and box office employees in those practices 
  • Source items for the concession and merchandise stands, analyze profit margins, track sales and inventory to ensure sales goals are met and budgets are adhered to 
  • Leverage merchandise and concessions in a way that promotes CTC’s overall artistic brand and elevates the experience of coming to the theater 
  • Process concessions and retail deposits, prepare sales reports and reconciliation reports for shows as requested, provide revenue tracking reports 
  • Collaborate with CTC leadership in creating and implementing cleaning and safety protocols 

 

Access and Inclusion 

  • Lead the organization’s Access and Inclusion programs which directly touch patrons; examples of this include planning and scheduling Sensory Friendly programs, ASL services, Audio Description services, etc. 
  • Schedule and contract ASL & Audio Description Interpreters for performances 
  • Serve as the point of contact for all ASL & Audio description services including reserving and picking up the audio description equipment 

 

Collaborate with all departments in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity, and Inclusion 

  • Assist with monitoring and ensuring access, representation, participation, and decision making for historically marginalized communities in the Marketing Department, for our patrons, and in all aspects of CTC’s audience services 
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees 
  • Encourage and empower everyone to speak out against racist workplace practices and policies 
  • Provide leadership with empathy for all staff 
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community 

 

POSITION QUALIFICATIONS 

Knowledge, Skills and Abilities 

  • Customer Oriented – Ability to take care of the customers’ needs while following company procedures 
  • Communication, Oral – Ability to communicate verbally clearly and concisely 
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
  • Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race,  ethnicity, religion or physical abilities 
  • Emotional Intelligence – The ability to be recognize and manage your emotion, and the emotion of others, to achieve positive and mutually beneficial outcomes  
  • Judgment – The ability to formulate a sound decision using the available information 
  • Supervisory Management Skills – Ability to manage and motivate others 
  • Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff 
  • Adaptability – Ability to adapt to rapid pace in a changing workplace 
  • Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines 
  • Decision Making – Ability to make critical decisions while following company procedures.  
  • Budget – Ability to plan and work within budget parameters 
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized     

 

Experience 

  • Customer service experience, preferably in the entertainment, museum, sports marketing or retail marketing industries 
  • A demonstrated desire to deliver industry leading customer service 
  • Comfortable with information technology and basic accounting principles 
  • Demonstrated ability to simultaneously manage multiple people, tasks, projects, and deadlines 
  • Demonstrated ability to work independently, set priorities and complete work on time and with accuracy 

 

Computer Skills 

  • Proficiency in Microsoft Office essential 
  • Experience with Tessitura, or other data-driven ticketing systems helpful but not required  

 

Other Qualities 

  • A commitment to ethical conduct in all respects of the work environment 
  • A commitment to creating a just, equitable and inclusive work environment 
  • A commitment to the protection of confidential information to which this position has access   
  • Ability to positively contribute to an anti-racist/anti-bias organization and work to dismantle structural racism in theatre 
  • A passion for the arts, and for serving the needs of a multi-generational and diverse set of arts patrons is a plus 

 

 COMPENSATION 

The starting salary range for this full-time position is between $46,000 and $51,000 annually.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan. 

TO APPLY 

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email. 

Front of House Performance Supervisor

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Performance Supervisor.  This is a part-time 10 to 20-hour per week position with a variable schedule.  This position requires someone who is collaborative, customer focused, who can lead a group of employees, and who has the ability to positively contribute to an anti-racist/anti-bias organization.  Applicants for this role should have robust problem-solving, communication, and critical thinking skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

This position is responsible for supervising a staff of part-time Front of House Associates alongside and in the absence of the Patron Experience Manager.  Responsibilities include adhering to theatre’s policies and procedures; collaborating with the Stage Management and Ticket Office teams to ensure patrons are seated promptly and the performances start on time; maintaining a positive and respectful attitude during times of great stress; communicate regularly with supervisor about employee and department issues; demonstrating regular and consistent attendance and punctuality; and participating in Children’s Theatre Company events as needed or required.

This position reports to the Patron Experience Manager.

 

ESSENTIAL FUNCTIONS

Patron Services

  • Demonstrates excellent customer service and communication skills, respond promptly to patron needs and requests for service and assistance during performances. Must be able to work independently and handle most patron questions without assistance.
  • Supervise Front of House associates and volunteers during performances to ensure consistency in areas of customer service, knowledge of CTC, and proper safety procedures
  • Oversee concession and gift shop sales reports and prepare deposits at the conclusion of nightly shows, reconciling any open issues and communicating any specific challenges to the Patron Experience Manager
  • Willingness to learn the Tessitura ticketing system and accurately pull all reports Front of House needs for the running of the performance along with trouble shooting any issues with NScan or the individual ticket scanners
  • Willingness to learn Square point of sale system and be able to troubleshoot any issues independently
  • Complete additional task/projects as assigned by Patron Experience Manager, including but not limited to: concession and gift shop product inventory, event set up, and assistance with front of house associate new employee interviews and training

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
  • Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Decision Making – Ability to make critical decisions while following company procedures
  • Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

 

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

  • Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
  • Assisting patrons up and down stairs repeatedly in a darken environment
  • Standing for long periods of time

 

Experience

  • Demonstrated customer service skills including working with diverse groups of people
  • Previous ushering experience in a non-profit or arts organization a plus, but not required
  • Demonstrated supervisory skills preferred

 

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom.

Certificates & Licenses

  • CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
  • Active Shooter, Fire Evacuation, and Medical situation preparedness related to safety of guests and staff; training is provided for candidates who do not already possess this certification
  • The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

 

Other Qualities

  • MUST be available for at least two weeknight performances and one weekend day during the run of all productions
  • Availability for weekday mornings are a plus
  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Willingness to wear CTC Front of House uniform
  • Must be age 18 or older

 

COMPENSATION

The starting pay for this part-time position is $17.00 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Head Wig and Make-up Artisan

Children’s Theatre Company (CTC) is seeking qualified candidates with a background in wigs, hair styling and make-up for the position of Head Wig and Make-up Artisan.  This is a seasonal benefits eligible position that averages around 43 weeks of work (26 weeks of full-time and 17 weeks of part-time work) in a typical season and is part of a collective bargaining agreement with IATSE Local 13, AFL-CIO.  This position requires someone who is knowledgeable about wig construction and styling, skilled in makeup application for a variety of skin tones, who has expertise in cutting and styling all hair textures, and who has the ability to positively contribute to an anti-racist/anti-bias organization.  Applicants for this role should have creative problem-solving skills, ability to adapt to adjusting priorities, and time management skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Managing Director Kimberly Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 150 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis parks system has been called the best-designed, best-financed and best-maintained in America.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Head Wig and Make-up Artisan is responsible for creation and management of all wigs, make-up and hairstyles for all productions.  This position translates designer sketches and supporting research into full wigs, hair pieces, facial hair, facial prosthetics and make-up plots.  Wig designs and hair and make-up styles range from fantasy to realism.  Wigs vary from fully hand-tied to alternating existing wig stock and/or styling commercial wigs.  This position requires the creation of wigs using both traditional and non-traditional materials.

This position reports to the Costume Director.

 ESSENTIAL FUNCTIONS

Wigs and Hair

  • Create and style wigs and hair goods according to design specifications and recommend changes as appropriate for the actor
  • Determine the best construction method for wigs based on design information
  • Make fully hand-tied wigs and/or wigs made from non-traditional materials such as fur, netting, fabric and foam, or alter commercial wigs to meet design specifications
  • Create facial hair and other hair goods as designed
  • Cut and style hair with a thorough understanding of hair products and styling for all hair textures
  • Recreate wigs, hairstyles and facial hair for remounted productions

 

Make-up

  • Purchase appropriate make-up products to meet design specifications for each character
  • Produce specialized make-up effects, such as fake tattoos, scars, bruising or burns
  • Create or assist with creation of masks or other facial prosthetics
  • Order and assemble make-up kits for large casts
  • Provide make-up consultations and color matching for cast members with a thorough understanding of make-up application and uses for all skin types and tones
  • Teach youth actors make-up application as needed

 

General Functions

  • Prioritize work by continually assessing progress on work and balancing additional requests from the designer and management staff
  • Document all hair styling and setting techniques to create a maintenance guide for the run of a productions
  • Instruct Wig Assistant and/or Wardrobe in proper care and maintenance of each style for consistent appearance of hair goods through run of production
  • Instruct actors and wardrobe crew in application of makeup, proper wig placement as needed on a per production basis
  • Work with Costume Director and Stage Management to schedule and conduct wig fittings, haircuts and make-up consultations
  • Project manage each production efficiently including assessing the need for additional resources
  • Facilitate using outside vendors for hair styling including braids, extensions, color treatments
  • Attend technical rehearsals as needed
  • Work with Costume Crafts staff to coordinate attachment of hair goods to any hats or other headgear
  • Review budgets and consult with Costume Director as needed to balance wig, hair and make-up purchases for season
  • Communicate design changes to Costume Director, Crafts and Wardrobe
  • Create wig, hair and make-up plots for each production
  • Generate archival information for future remounts
  • Document notes in fittings
  • Check email and voicemail frequently & respond promptly

 

Maintenance

  • Order wig building and maintenance supplies
  • Order specialty makeup supplies as needed
  • Maintain stock of supplies needed for run of production (wig caps, hair pins, styling products, make-up)
  • Maintain supply of non-specialty hair accessories (barrettes, hair ties, hair pins, bobby pins, headbands, etc.)
  • Maintain stock of hair styling tools: hot rollers, curlers, curling irons, flat irons, clippers, scissors, combs, etc.
  • Keep wig stock organized and cataloged
  • Maintain organized and tidy work areas

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist theatre that works towards Justice, Equity, Diversity and Inclusion

 

  • Encourage and empower everyone to speak out against racist workplace practices and policies
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Adaptability – Ability to adapt to change in the workplace
  • Creative – Ability to think in such a way as to produce a new concept or idea
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Initiative – Ability to make decisions or take actions to solve a problem or reach a goal
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problems
  • Project Management – Ability to organize and direct a project to completion
  • Teamwork – Ability to effectively build positive working relationships with cast, crew and coworkers
  • Tactful – Ability to show consideration for and maintain good relations with others
  • Time Management – Ability to utilize the available time to organize and complete work within given deadlines
  • Welcoming – Contribute to and maintain an amicable, comfortable atmosphere for actors, students, parents, and guest designers
  • Working Under Pressure – Ability to complete assigned tasks under stressful situations

 

Experience

  • Demonstrated skill and knowledge in wig creation, hairstyling and make-up
  • Experience working in a theatre setting

 

Education

Cosmetology or Barber’s License preferred, but not required

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment

 

COMPENSATION

The minimum starting wage for this position is $23.27.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.

 

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Sound Director

Children’s Theatre Company (CTC) is seeking qualified candidates with a background in theatre sound direction for the position of Sound Director.  This is a full-time position with occasional evening and weekend hours required.  This position requires someone who is knowledgeable about theatrical sound and people management, and who has the ability to positively contribute to an anti-racist/anti-biased organization.  Applicants for this role should have robust communication and relationship building skills, knowledge of planning and execution of sound related elements in theatre and deep practical knowledge of multi-track recording, design of sound reinforcement systems and sound equipment troubleshooting and repair.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA

Minneapolis and the Twin Cities area has a thriving and vibrant arts scene.  The Twin Cities metro area is one of the largest theatre markets in the country, with over 200 theatres.  Minnesota year in and year out ranks near the top nationwide in federal and state arts funding and has a strong history of private arts philanthropy.

The Twin Cities area is the second largest economic center in the Midwest and is annually ranked as a top area in terms of quality of life.  It is home to several restaurants and chefs who are James Beard nominees or winners.  The Minneapolis park system has been called the best-designed, best-financed and best-maintained in America.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Sound Director oversees and directs the production and installation of all sound related elements, within available resources, based on the designs and concepts presented by the Sound Designer.  This position is also responsible for overseeing and directing all in-house sound needs.

This position reports to the Director of Production.

ESSENTIAL FUNCTIONS

Sound Direction

  • With the Artistic Director and Director of Production work as a creative problem solver in the planning and execution of all sound related elements for productions, workshops, education programs and events as needed
  • Responsible for determining approaches, procedures, schedules and techniques to create the sound related elements for each production
  • Implement the sound reinforcement for all CTC productions based on Sound Designer’s specification and design in-house events
  • Schedule and perform regular maintenance and upgrades on all sound equipment.
  • Responsible for supervising and scheduling the work of I.A.T.S.E. Board Operators, Deck Sound Technician and other over-hire crew
  • Generate complete documentation for all aspects of permanent and show specific audio installations and work with crew to label all components properly
  • Budget and estimate cost of labor and materials for each production
  • Track and monitor current season expenses
  • Engineer all recording and mix sessions to create material for playback
  • Work with other production department heads and creative teams on the solution of multi-department projects for each production
  • Work with the A2, Stage Management, Costumes and Actors on the proper handling and placement of all wireless microphones to insure their safe operation
  • Attend all technical rehearsals and previews as needed
  • Attend production and staff meetings
  • Manage and oversee all rentals of CTC Recording Studio and arrange for CTC oversight for all recording sessions
  • Maintain the CTC computers, including playback, recording and backup computers, servers, and show archives
  • Responsible for the maintenance and safe use of all sound equipment
  • Assist PR/Marketing in the promotion of CTC by creating radio spots, audio for video, and other promotional recordings and events
  • With House Management, manage audio description and hearing assistance systems needs and FOH sound systems
  • With Theatre Arts Training (TAT) department, maintain and support sound systems in Education spaces, hire sound interns for TAT programs and design TAT Intensive productions as needed
  • Work with Director of Production on season budgeting, capital equipment planning and budgeting and other long-range planning
  • With Production Management staff, support outside rental events in CTC spaces
  • Regularly attend productions during the run to ensure the consistent operation and quality of sound for each performance

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist workplace practices and policies
  • Study topics that lead to a deeper understanding of how white supremacy, racial violence, and systemic racism have shaped American society and how that shapes CTC’s workplace and the lives of CTC employees
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Demonstrated knowledge in planning and execution of sound related elements for professional theatre
  • Demonstrated skill in and knowledge of multi-track recording, design of sound reinforcement systems and sound equipment troubleshooting and repair
  • Demonstrated budget management ability
  • Demonstrated sound design skills preferred
  • Demonstrated people management and supervisory skills

Competency Statement(s)

  • Adaptability – Ability to adapt to rapid pace in a changing workplace
  • Analytical Skills – Ability to use thinking and reasoning to solve a problem
  • Creative – Ability to think in such a way as to produce a new concept or idea
  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
  • Communication – Ability to clearly and concisely express ideas and ask questions effectively with others
  • Decision Making – Ability to make critical decisions while following company procedures
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Leadership – Ability to influence others to perform their jobs effectively and to be responsible for making decisions
  • Management Skills – Ability to organize and direct oneself and effectively supervise others
  • Organized – Possessing the trait of being organized or following a systematic method of performing a task
  • Patience – Ability to act calmly under stress and strain, and of not being hasty or impetuous
  • Problem Solving – Ability to find a solution for or to deal proactively with work-related problem
  • Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
  • Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
  • Team Building – Ability to convince a group of people to work toward a goal

Computer Skills

  • Digico SD “Theatre” console programming
  • Programming and troubleshooting ability with QLab sound playback software
  • Digital mixing and mastering using Pro Tools
  • Drafting in Vectorworks
  • Windows and Mac computer networking, Microsoft Office

Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access

 

COMPENSATION

The starting salary range for this full-time position is between $51,000 and $58,000 annually.  Benefits include medical, dental and vision insurance; short-term and long-term disability and life insurance; vacation and sick leave; nine paid holidays; and a 403(b)-retirement savings plan.

TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Ticketing Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticketing Associate. This is a part-time 15 to 25-hour per week position with hours available Tuesday – Friday, 10am to 5pm, as well as weeknight and weekend daytime hours subject to our performance schedule. This position requires someone who is detail-oriented, collaborative and customer focused, and who can positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and inter-personal skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities

ORGANIZATION DESCRIPTION 

Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships. 

DIVERSITY AND INCLUSION STATEMENT 

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status regarding public assistance, membership in a local human rights commission or any other legally protected status.  

POSITION SUMMARY:   

During Tues – Fri business hours, Associates process single ticket, subscription, and Theatre Arts Training class orders and exchanges over the telephone, through the mail, and at the ticket office. During performances, Associates process will-call pick-up, ticket reprints, rush sales, and any other night-of ticketing requests. This is a great fit for someone who enjoys a high-activity atmosphere, making conversation, solving problems for others and who can retain a lot of information about a large product catalog. 

This position reports to the Ticket Operations Manager.  

ESSENTIAL FUNCTIONS:  

Business Hour Duties 

  • Answer ticket office phone lines and help patrons. 
  • Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person. 
  • Provide support for exchanges and other issues related to existing orders.  
  • Occasional outbound calling to subscribers. 

 

Performance Duties  

  • Process in-person rush sales, ticket reprints, will-call pick-ups, and any other patron ticketing requests as time allows during pre-show.  
  • Accurately handle cash, check, and credit card payments. 
  • Assist patrons with wayfinding, access service requests, and general CTC queries.  
  • Occasionally answer phone calls from our Performance Hotline.  

 

Other Duties 

  • Maintain working knowledge of and provide information on all performances, classes, camps, and subscriptions.  
  • Complete necessary daily data entry and projects as assigned.  
  • Attend trainings and meetings as needed 

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion 

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies 
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community 

 

POSITION QUALIFICATIONS 

Knowledge, Skills and Abilities 

  • Clerical – Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology 
  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture  
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing  
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems 
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction 
  • Decision Making – Ability to make critical decisions while following company procedures 
  • Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small 
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized     
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind 

 

Experience 

  • Demonstrated skill with computerized ticketing system (preferably Tessitura) and phone sales preferred 
  • Demonstrated skills with Microsoft Office products including Word and Excel a plus 
  • Previous experience in an arts organization a plus 

 

Computer Skills 

Must show a willingness to learn new technology and adapt easily to system changes 

Other Qualities 

  • MUST be available at least 10 hours per week 
  • A commitment to ethical conduct in all respects of the work environment 
  • A commitment to creating a just, equitable and inclusive work environment 
  • A commitment to the protection of confidential information to which this position has access   

 

COMPENSATION 

The starting pay for this part-time position is $15.00 per hour.  Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan. 

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email. 

Production Over-Hire Positions

Children’s Theatre Company (CTC) is seeking qualified candidates for over-hire positions for the upcoming season.  Over-hire are employed on an as needed basis which varies throughout the year based on the needs of each production.  All over-hire positions may range in both required experiences and length of commitment.  All positions are paid on an hourly basis.

CTC operates under a collective bargaining agreement with IATSE Local 13.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees.  We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Managing Director Kimberly Motes, Children’s Theatre Company is the nation’s leading theatre for multigenerational audiences and is one of the 25 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

OPEN OVER-HIRE ROLES

Carpenter/Welder – work in the scene shop. Position duties can include but are not limited to carpentry, welding, rigging, load in and strike.  $22.00/hr

Scenic Artist – assist in producing the paint and texture finishes for all scenic elements. Requires excellent drawing and copying skills and the ability to read blueprints and understand scale. $18.00 – $22.00/hr

Electrician – hang, focus and strike lighting equipment. $21.05/hr

Wardrobe Swing – learn dresser tracks and laundry procedures. Cover for wardrobe staff absences and assist with laundry and reset on Saturdays and Sundays during show run. $21.05/hr

Wig Maintenance – maintain wigs during run of a show, approx. 2 hours per day. $21.05/hr

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

These positions require demonstrated skills and abilities related to the duties of the role.

COVID-19 Vaccine

All employees of CTC are required to be fully vaccinated against the virus that causes COVID-19.  If a candidate is selected to fill this role, they will be required to provide proof of vaccination.

 Other Qualities

  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment

 

 TO APPLY

Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at productionjobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.

Front of House Associate

Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Front of House Associate. This is a part-time 10 to 20-hour per week position with a variable schedule. This position requires someone who is detail-oriented, collaborative and customer-focused, and who has the ability to positively contribute to an anti-racist/anti-bias organization. Applicants for this role should have robust problem-solving, communication, and critical thinking skills.

CTC is committed to equity, diversity, inclusion and justice in our organization and our community, and thus we seek a broad spectrum of employees. We strongly encourage and welcome applicants who are Black, Indigenous or People of Color, as well as those who are from other underrepresented communities.

ORGANIZATION DESCRIPTION

Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children’s Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, and innovative education and community partnerships.

DIVERSITY AND INCLUSION STATEMENT

CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members.  CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community.  We are also committed to providing a work environment that is free from discrimination.  CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.

POSITION SUMMARY

The Front of House Associates provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run.  Front of House Associates duties include scanning tickets, assisting patrons with seating and wayfinding and running concessions.

This position reports to the Patron Experience Manager.

 ESSENTIAL FUNCTIONS

Patron Services

  • Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive
  • Provide friendly and engaging service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issues that arise before and during the performance
  • Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manner while making accurate transactions using the Square sales system
  • Assist in making sure that the patrons all leave the theatre safely post performance
  • Help clean the theatre and restock concessions and gift shop for the next performance
  • Represent Children’s Theatre Company at both internal and external events as requested
  • Attend trainings and meetings as required
  • Perform other duties as assigned by the Patron Experience Manager and/or Performance Supervisor
  • Project the brand image of CTC through actions and behaviors at events and at the theatre
  • Help create a welcoming and inclusive atmosphere, engaging with patrons and establishing CTC spaces as safe and accommodating for all

 

Collaborate with all staff in the furtherance of CTC’s goal of being an anti-racist/anti-bias theatre that works towards Justice, Equity, Diversity and Inclusion

  • Encourage and empower everyone to speak out against racist and/or biased workplace practices and policies
  • Positively contribute to the ACT One platform, creating a future where our theatre is a home for all people, all families, reflective of our community

 

POSITION QUALIFICATIONS

Knowledge, Skills and Abilities

  • Collaboration – Ability to work with others and be a positive team member contributing to a positive culture
  • Communication – Ability to express oneself clearly in interactions with others and to understand what others are expressing
  • Coping under pressure – Ability to maintain a calm demeanor and make sound decisions in the face of high stress situations
  • Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Customer Service – Knowledge of principles and practices for providing customer services, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
  • Decision Making – Ability to make critical decisions while following company procedures
  • Detail-oriented – Thoroughness and accuracy when completing a task through concern for all areas involved, no matter how small
  • Inclusive – Skill and value of providing equal access of opportunities and resources for people who might otherwise be excluded or marginalized
  • Professionalism – Demonstration of personal accountability and effective work habits, and an understanding of the impact of communication and professional image; acting with integrity and ethical behavior with the interest of the community in mind

 

COVID-19 Vaccine

All employees of CTC are required to be fully vaccinated against the virus that causes COVID-19. If a candidate is selected to fill this role, they will be required to provide proof of vaccination.

 

Physical Aspects

This role is periodically responsible for activities that require certain physical abilities.  CTC will make reasonable accommodations for employees who are not able to perform these activities, but who are otherwise able to perform the essential aspects of the role.  The more physically demanding aspects of the role are:

  • Periodically lifting and moving items like program boxes, concession boxes, merchandise, etc. of up to 50lbs
  • Assisting patrons up and down stairs repeatedly in a darkened environment
  • Standing for long periods of time

 

Experience

  • Demonstrated customer service skills including working with diverse groups of people
  • Previous ushering experience in a non-profit or arts organization a plus, but not required

 

Computer Skills

Ability to quickly learn and use institutional programs such as Square, When 2 Work and Paycom.

Certificates & Licenses

  • CPR/AED/First Aid Certification; training is provided for candidates who do not already possess this certification
  • The position is required to be certified to sell and handle alcohol; training is provided for candidates who do not already possess this certification

 

Other Qualities

  • MUST be available for at least two weeknight performances and one weekend day during the run of all productions
  • Availability for weekday mornings are a plus
  • A commitment to ethical conduct in all respects of the work environment
  • A commitment to creating a just, equitable and inclusive work environment
  • A commitment to the protection of confidential information to which this position has access
  • Willingness to wear CTC Front of House uniform
  • Must be age 18 or older

 

COMPENSATION

The starting pay for this part-time position is $15.00 per hour. Benefits include sick and safe leave and the ability to contribute to a 403(b)-retirement savings plan.

TO APPLY
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at jobs@childrenstheatre.org.  Please include the name of the position(s) to which you are applying in the subject line of the email.