Accessing Your Tickets
Manage everything through your online account! See all your upcoming dates and seat locations, request ticket exchanges, view your tickets early, update contact information to get tickets by text, and best of all, never worry about losing a ticket again!
Get Your Tickets by Text
Patrons who have a mobile number in their account will receive a text message three hours before their performance with their ticket QR codes. You can access your tickets via the text message, OR by logging into your account.
If you’d like to receive tickets by text message, please click here to add your mobile phone number to your account online (you must be logged in to update your account information). Once you’re logged in, scroll down to the phone number field. Enter your mobile number and then click SAVE CHANGES at the bottom.
Or you can contact our friendly Ticket Office Associates at 612.874.0400 (Tuesday-Friday 1-6pm, and one hour prior to every public performance), email them at tickets@childrenstheatre.org, or stop by the Ticket Office in person for assistance.
Logging Into Your Account
Visit childrenstheatre.org/account to log into your account, or click the Account icon in the upper-right hand corner of our website.
If you can’t remember your password or aren’t sure if you have a web log-in, use the “Forgot Your Login?” option. You’ll receive a link to reset your password within 15 minutes if our system finds a log-in tied to your email address.
Avoid the “Not Registered Yet?” option if you’ve purchased anything with us in the past! Clicking this button will create a brand-new account with us, and you won’t be able to find any of your existing tickets. Additionally, if you’re trying to purchase tickets or a class, any benefits that may be tied to your existing account won’t apply. For example, your subscriber discount will not apply if you attempt to purchase additional tickets with a brand-new account.
Once you know your log-in and password, we recommend that you let your browser save this information for you, so you can quickly access your account in the future. Most browsers feature this setting; it can be turned on and off in the Settings menu of your browser! We also recommend that you save this page as a bookmark on your phone’s home screen, for easy access at each show.
Scanning Your Tickets
If you have a mobile number in your account, you will receive a text message three hours before your performance with your ticket QR codes. You can access your tickets via the text message, OR by logging into your account.
If you would like to view your tickets prior to the event, or if you do not receive tickets through text, you can still use mobile tickets by first logging into your account. Once logged in, you’ll find all your existing tickets in Upcoming Events, listed in chronological order.
Click “View Tickets” next to a performance to see your mobile tickets and seating location in a new tab; this (or your texted ticket) is what our ushers will scan when you arrive for a show. Make sure you have your brightness turned all the way up when presenting your tickets to be scanned!
If you don’t have a smartphone or tablet, you can request tickets be held at Will Call at time of purchase, or you can print your tickets from a desktop browser! After clicking “View Tickets,” use the keyboard shortcut Ctrl+P on your keyboard, or open your browser menu and click “Print.”
Changing Your Tickets
Click “Manage My Tickets” next to any performance and a menu will appear. In this menu, you can request an exchange, ask to donate your tickets, or tell us to convert your tickets to a credit for another performance. Choose the appropriate option, let us know your preferred date if you’re exchanging, hit “Submit Request,” and your request will be saved to your account.
Requests are not processed automatically. Your tickets will still appear in your Upcoming Events until our Ticket Office staff processes your request, so please wait until you hear from us before trying to submit another request for the same performance.
Remember that online requests can be submitted up to two hours prior to a performance, for those last-minute schedule changes. And don’t worry—it’s still possible to exchange by phone!
FAQ
Where do I go to log in?
There are a few places you can log into your account!
- You can bookmark the log-in page (childrenstheatre.org/account) for quick and easy access. We recommend that you save this page as a bookmark in your browser, and as an icon on your phone’s home screen.
- You can visit our main page (childrenstheatre.org) and select the Account icon in the upper-right corner of any page.
- We have a link to the log-in page in the footer of every email we send, as well as in our email confirmations!
If you ever log into your account and end up on our performance calendar instead of in your account, just look in the upper-left-hand corner. You should see a link that says “Logged in as: (your email address)”. Click that and you’ll be taken to your account.
How do I start receiving tickets by text message?
If you’d like to receive tickets by text message, please click here to add your mobile phone number to your account online (you must be logged in to update your account information). Once you’re logged in, scroll down to the phone number field. Enter your mobile number and then click SAVE CHANGES at the bottom.
Or you can contact our friendly Ticket Office Associates at 612.874.0400 (Tuesday-Friday 1-6pm, and one hour prior to every public performance), email them at tickets@childrenstheatre.org, or stop by the Ticket Office in person for assistance.
What else can I do in my account?
In addition to viewing, exchanging, or donating your tickets, you can also update your contact information!
Can I print my tickets at home?
Yes! From a desktop computer, log into your account and go to your Upcoming Events. After clicking “View Tickets” next to any performance, use the keyboard shortcut Ctrl+P on your keyboard to bring up the printer menu, or open your browser menu and click “Print.” You can print these tickets as many times as you need to, but please make sure you don’t have any duplicates in your party when you arrive to have your tickets scanned.
I don’t have a smartphone—what can I do?
You can print your tickets at home (see how in the previous question!), or you can contact our Ticket Office to request your tickets be held at Will Call.
I don’t have a computer and/or internet access—what can I do?
Stop by the Ticket Office when you arrive to have them printed out for you.
I have group tickets—are those in my account?
Group tickets are usually picked up in person or held at Will Call. However, all groups are free to use the mobile ticket QR codes, which can be helpful if you’re a group leader and would like to share the tickets to everyone in your group. If you’re not sure how your tickets were delivered, call 612.874.0400 with your order number; if you’re not a group leader, please contact your group leader to check if they have the tickets.