Access Your Mobile Tickets
Manage everything through your online account! See all your upcoming dates and seat locations, request ticket exchanges, save paper by having your tickets scanned on your mobile device, and best of all, never worry about losing a ticket again!
Logging Into Your Account
Visit childrenstheatre.org/account to log into your account, or click the Account icon in the upper-right hand corner of our website.
If you can’t remember your password or aren’t sure if you have a web log-in, use the “Forgot Your Login?” option. You’ll receive a link to reset your password within 15 minutes if our system finds a log-in tied to your email address.
Avoid the “Not Registered Yet?” option if you’ve purchased anything with us in the past! Clicking this button will create a brand-new account with us, and you won’t be able to find any of your existing tickets. Additionally, if you’re trying to purchase tickets or a class, any benefits that may be tied to your existing account won’t apply. For example, your subscriber discount will not apply if you attempt to purchase additional tickets with a brand-new account.
Once you know your log-in and password, we recommend that you let your browser save this information for you, so you can quickly access your account in the future. Most browsers feature this setting; it can be turned on and off in the Settings menu of your browser! We also recommend that you save this page as a bookmark on your phone’s home screen, for easy access at each show.
Scanning Your Tickets
Once logged in, you’ll find all your existing tickets in Upcoming Events, listed in chronological order.
Click “View Tickets” next to a performance to see your mobile tickets and seating location in a new tab; this is what our ushers will scan when you arrive for a show. Make sure you have your brightness turned all the way up when presenting your tickets to be scanned!
If you don’t have a smartphone or tablet, you can request tickets be held at Will Call at time of purchase, or you can print your tickets from a desktop browser! After clicking “View Tickets,” use the keyboard shortcut Ctrl+P on your keyboard, or open your browser menu and click “Print.”
Changing Your Tickets
Click “Manage My Tickets” next to any performance and a menu will appear. In this menu, you can request an exchange, ask to donate your tickets, or tell us to convert your tickets to a credit for another performance. Choose the appropriate option, let us know your preferred date if you’re exchanging, hit “Submit Request,” and your request will be saved to your account.
Request are not processed automatically. Your tickets will still appear in your Upcoming Events until our Ticket Office staff processes your request, so please wait until you hear from us before trying to submit another request for the same performance.
Remember that online requests can be submitted up to two hours prior to a performance, for those last-minute schedule changes. And don’t worry—it’s still possible to exchange by phone!
Where do I go to log in?
There are a few places you can log into your account!
- You can bookmark the log-in page (childrenstheatre.org/account) for quick and easy access. We recommend that you save this page as a bookmark in your browser, and as an icon on your phone’s home screen.
- You can visit our main page (childrenstheatre.org) and select the Account icon in the upper-right corner of any page.
- We have a link to the log-in page in the footer of every email we send, as well as in our email confirmations!
If you ever log into your account and end up on our performance calendar instead of in your account, just look in the upper-left-hand corner. You should see a link that says “Logged in as: (your email address)”. Click that and you’ll be taken to your account.
What else can I do in my account?
In addition to viewing, exchanging, or donating your tickets, you can also update your contact information! You can also view any active digital content you’ve purchased. CTC does not currently have any active digital offerings.
Can I print my tickets at home?
Yes! From a desktop computer, log into your account and go to your Upcoming Events. After clicking “View Tickets” next to any performance, use the keyboard shortcut Ctrl+P on your keyboard to bring up the printer menu, or open your browser menu and click “Print.” You can print these tickets as many times as you need to, but please make sure you don’t have any duplicates in your party when you arrive to have your tickets scanned.
I don’t have a smartphone – what can I do?
You can print your tickets at home (see how in the previous question!), or you can contact our Ticket Office to request your tickets be mailed to you or held at Will Call. We recommend that you have them mailed, so that you don’t have to wait in too many lines when you arrive at the theatre.
I don’t have a computer and/or internet access – what can I do?
You can contact our Ticket Office to request your tickets be mailed to you or held at Will Call. We recommend that you have them mailed, so that you don’t have to wait in too many lines when you arrive at the theatre.
I have group tickets – are those in my account?
Group tickets are usually mailed or held at Will Call, due to the cumbersome nature of scrolling through multiple QR codes on a smartphone. However, group leaders may request to have mobile tickets so that they can print them at home and distribute them prior to arrival at the theatre. If you’re a group leader and you’re not sure how your tickets were delivered, call 612.874.0400 with your order number; if you’re not a group leader, please contact your group leader to check.
I have rescheduled tickets from the original 2019-2020 run of Annie – how will I get them?
Your tickets are in your mobile account, but you can print them at home from your desktop browser ahead of time, or call us to request mailed tickets, if you prefer.
Patrons who originally had Print-At-Home, our old mobile delivery method, may experience problems viewing their rescheduled mobile tickets. Our ticket office staff can fix this issue for you—just give us a call at 612.874.0400!