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Field Trip Ticket Policies

Ticketing Policies & Procedures 


  • Submission of a Ticket Request Form is not a guarantee of a reservation. If CTC is able to accommodate your request, a Reservation Confirmation and Invoice will be sent via email within two weeks.
  • If you do not receive a Reservation Confirmation and Invoice email after two weeks, please contact CTC’s School Engagement Coordinator at to ensure your order went through.
  • A minimum group size of 10 is required to make and maintain a reservation for a Weekday Student Matinee performance.


  • All Student Matinee sales are final. Paid tickets cannot be refunded or exchanged.
  • CTC does not provide refunds or exchanges for unused tickets. CTC does not provide refunds or vouchers for anyone absent on the day of performance.
  • Tickets cannot be resold or given to anyone outside of your organization and cannot be resold for profit.
  • Lap passes are available for performances on the UnitedHealth Group Stage for students ages three and under. Lap passes are $5 each and can be purchased on the day of the performance.
  • Lap passes are NOT available for performances on the Cargill Stage (Drawing Lessons and Leonardo! A Wonderful Show About a Terrible Monster) due to fire code limitations.

Final Numbers/Cancellation Deadline

  • You may drop seats from your reservation or cancel altogether until your Final Numbers/Cancellation Deadline, six weeks prior to performance; unless payment has already been made.
  • After the Final Numbers/Cancellation deadline passes, you are responsible for payment for all seats in your reservation.
  • Student tickets may be added at any time as long as seats are still available.


  • Payment is due four weeks prior to the performance via check, credit card, or cash.
  • Reservations unpaid upon deadline may be released at CTC’s discretion and may forfeit any awarded transportation subsidy funds.
  • Returned ISF checks will be charged a service fee of $30. Future orders from that organization must be paid by credit card or cash.
  • CTC does not require a paid deposit to make Student Matinee reservations; however, groups that violate Final Numbers/Cancellation and/or Payment Deadlines may be required to make payment immediately upon reservation or lose Student Matinee eligibility.
  • Refunds will be issued only if CTC cancels a performance. Groups will be notified via email no later than 7am on the morning of your field trip if the Student Matinee performance has been canceled.