Skip to main content

Online Performances


Reservations

  • Submission of a Ticket Request Form is not a guarantee of a reservation. If CTC is able to accommodate your request, a Reservation Confirmation & Invoice will be sent via email within 2 weeks.
  • If you do not receive a Reservation Confirmation & Invoice email after 1 week, please contact CTC’s School Engagement Coordinator at schools@childrenstheatre.org to ensure your order went through.
  • Performances are sold per-classroom. Classrooms are considered a group of no more than 30 students. No discounts are offered for classrooms smaller than 30.
  • Links or online performances may not be shared, downloaded, or distributed to parties outside of your classroom community.

Payment

  • Cancellation deadline is 2 weeks prior to performance. Any unpaid orders after this time are the responsibility of the school and must be paid.
  • Payment is due 1 week prior to performance via check or credit card. Groups will not receive information on how to access the performance until payment is completed.
  • Returned ISF checks will be charged a service fee of $30. Future orders from that organization must be paid by credit card.

In-Person Performances


Reservations

  • Submission of a Ticket Request Form is not a guarantee of a reservation. If CTC is able to accommodate your request, a Reservation Confirmation & Invoice will be sent via email within 2 weeks.
  • If you do not receive a Reservation Confirmation & Invoice email after 2 weeks, please contact CTC’s School Engagement Coordinator at schools@childrenstheatre.org to ensure your order went through.
  • A minimum group size of 10 is required to make and maintain a reservation for a Weekday Student Matinee performance.

Tickets

  • All Student Matinee sales are final. Paid tickets cannot be refunded or exchanged.
  • CTC does not provide refunds or exchanges for unused tickets. CTC does not provide refunds or vouchers for anyone absent on the day of performance.
  • Tickets cannot be resold or given to anyone outside of your organization and cannot be resold for profit.
  • Lap passes are available for performances on the UnitedHealth Group Stage for students ages 3 and under. Lap passes are $5 each and can be purchased on the day of the performance.
  • Lap passes are NOT available for Seedfolks.

Final Numbers/Cancellation Deadline

  • You may drop seats from your reservation or cancel altogether until Final Numbers/Cancellation Deadline, six weeks prior to performance; unless payment has already been made.
  • After Final Numbers/Cancellation deadline passes, you are responsible for payment for all seats in your reservation.
  • Student tickets may be added at any time as long as seats are still available.

Payment

  • Payment is due four weeks prior to performance via check, credit card, or cash.
  • Reservations unpaid upon deadline may be released at CTC’s discretion and may forfeit any awarded transportation subsidy funds.
  • Returned ISF checks will be charged a service fee of $30. Future orders from that organization must be paid by credit card or cash.
  • CTC does not require a paid deposit to make Student Matinee reservations; however, groups that violate Final Numbers/Cancellation and/or Payment Deadlines may be required to make payment immediately upon reservation or lose Student Matinee eligibility.
  • Refunds will be issued only if CTC cancels a performance. Groups will be notified via email no later than 7:00am on the morning of your field trip if the Student Matinee performance has been cancelled