Subscriber Exchange Policy
- Subscribers have up to 2 hours prior to their scheduled date to submit exchange requests.
- Preview and Opening Weekend subscribers will be subject to a price difference if a date outside of Preview or Opening Weekend is selected.
- Preview subscribers are subject to a $4/ticket fee, per title, after the first exchange for that title.
- Voucher tickets and complimentary tickets are non-exchangeable.
- Past performances are not eligible for exchanges. Past performances are not eligible for exchanges.
- Tickets may only be exchanged within the same title.
Single Ticket Exchange Policy
- Single-ticket buyers have up to 24 hours prior to their scheduled date to submit exchange requests.
- All single-ticket exchanges are subject to a $4/ticket fee.
- ACT Pass tickets may only be exchanged to other eligible ACT Pass dates.
- Voucher tickets, complimentary tickets, and tickets purchased as part of a group order are non-exchangeable.
- Past performances are not eligible for exchanges.
- Tickets may only be exchanged within the same title.
Patron Information
Located in lower right hand corner of ticket
Located in lower right hand corner of ticket
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Your confirmation will be sent to this address
In case there are issues with your request
Subscription Ticket Exchange Information
If your selected date does not match your account information, your exchange will not be fulfilled.
If your selected date does not match your account information, your exchange will not be fulfilled.
Single Ticket Exchange Information
If your selected date does not match your account information, your exchange will not be fulfilled.
If your selected date does not match your account information, your exchange will not be fulfilled.
Processing and Payment
Processing: Your request will be manually processed by a CTC Ticket Office Associate. If your selected date does not match your account information, your exchange will not be fulfilled. If you have missed your exchange window, your exchange will not be fulfilled. Tickets purchased for a corporate buy-out or as part of a group cannot be exchanged. We appreciate your patience as we process requests in the order received.
Positive Balance: Changing dates or seat locations may result in a difference in price from the original ticket value. If you have a positive balance as a result of your exchange, we will place that balance on your account as a credit to be used for purchases or exchanges for the same title. All unused balances expire at the end of the run of that title.
Balance Due: Changing dates or seat locations may result in a difference in price from the original ticket value. If you currently have an exchange credit on your account, we will automatically use that credit towards a balance due from this transaction. If a balance due remains after that, we will charge the card used for your original purchase, and you will be notified via your email confirmation. If the amount due is higher than $20 per ticket, we will contact you to collect payment. Your exchange is not considered processed until payment is collected.
Confirmation: After your transaction is processed, you will receive an email from CTC confirming your order. Your old date will be listed with a negative balance next to it; your new date will be listed at the bottom of the confirmation.
Acknowledgement of Exchange Policies
This field is for validation purposes and should be left unchanged.
