Processing: Your request will be manually processed by a CTC Ticket Office Associate. If your selected date does not match your account information, your exchange will not be fulfilled. If you have missed your exchange window, your exchange will not be fulfilled. Tickets purchased for a corporate buy-out or as part of a group cannot be exchanged. We appreciate your patience as we process requests in the order received.
Positive Balance: Changing dates or seat locations may result in a difference in price from the original ticket value. If you have a positive balance as a result of your exchange, we will place that balance on your account as a credit to be used for purchases or exchanges for the same title. All unused balances expire at the end of the run of that title.
Balance Due: Changing dates or seat locations may result in a difference in price from the original ticket value. If you currently have an exchange credit on your account, we will automatically use that credit towards a balance due from this transaction. If a balance due remains after that, we will charge the card used for your original purchase, and you will be notified via your email confirmation. If the amount due is higher than $20 per ticket, we will contact you to collect payment. Your exchange is not considered processed until payment is collected.
Confirmation: After your transaction is processed, you will receive an email from CTC confirming your order. Your old date will be listed with a negative balance next to it; your new date will be listed at the bottom of the confirmation.