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Virtual Performance FAQ

Purchasing

Do I have to create an account in order to watch?

Yes – Guest Checkout will not allow you to access your purchased content later, as no log-in is created.

 

There are multiple prices listed—is there any difference between the price points or is it the same show?

Nope, there’s no difference! Go ahead and choose the price that is most comfortable and appropriate for you, based on your household. If you would like to apply for our ACT Pass program that provides subsidized tickets for families that are traditionally excluded from professional arts experiences due to economic disparities and hardship, please visit our ACT Pass page for more information. Please be aware that ACT Pass application processing takes up to 3 business days.

 

I picked the wrong date; can I switch to a different one?

You can! Please log into your account to request changes to your tickets.

 

Can I gift this content to another person?

Since you must be logged into your own account to watch digital content, we’re not able to gift content directly to another person. However, you can certainly purchase a gift certificate for your intended recipient; they can use that to purchase their own digital content!

Access and Viewing

What platform is hosting this content?

Vimeo is hosting this content for us. If you’d like to watch on a device other than your computer or internet browser, you’ll need to install the Vimeo app and create a Vimeo account.

 

Can I watch it on my smart TV? (And how do I do that?)

Yes! Just find the Vimeo app in your smart TV’s app hub and install. You’ll need to set up a Vimeo account so that you can add your content to your “Watch Later” list. You can then open up the app on your smart TV, find your “Watch Later” list in the “Library” section, and select your content there.

 

Will Closed Captions be available?

Yes! If you’re viewing on a browser, just hover over the bottom of the video screen and click the “CC” icon.

 

Can I test my Vimeo set-up ahead of time?

Yep! We’ve provided a test video for you in your Upcoming Events page. Just click the button that says “Test Video” next to your performance.

 

Can I use a Chromecast?

Yes; to cast to your television, you’ll want to click the three little dots in the upper right hand corner of Google Chrome. In the pop-up menu, choose “Cast”, and then the name of the device to which you’d like to cast.

 

How long do I have to watch my performance?

Your performance will be available from midnight to 11:59pm on your selected date.

 

How do I access my digital content on my viewing date?

You can access all purchased content through the Digital Content section of your account. During your watch window, you’ll see a button next to your content that will allow you to watch. This link is available in your email confirmation, and we’ll send you an email reminder the day prior to your selected date!

 

How do I see what digital content I’ve purchased?

You can see a listing of your purchased content through either the Digital Content page or the Upcoming Events page in your account.

 

Can I share the content with a friend? Can I invite others to watch with me?

Performances are priced per household view. We would love you to invite friends to watch the production, but would ask that they purchase their own household view.

 

I’m having issues accessing the content but the ticket office is closed. Who can I contact?

We’re not available to assist outside of regular business hours, but you can call our main line at 612.874.0400 to leave a voicemail, or you can email tickets@childrenstheatre.org. We’ll get back to you during our regular business hours of Tuesday-Friday, 11am-3:30pm. If you’re not able to access your content during your watch window, we’ll make sure you get another chance to watch the performance!