Virtual Performance FAQ
Do I have to create a CTC account to make a purchase?
Yes – you cannot access digital content without an active CTC account. Digital content can’t be shared between accounts.
There are multiple prices listed—is there any difference between the price points or is it the same show?
Nope, there’s no difference! Go ahead and choose the price that is most comfortable and appropriate for you, based on your household. If you would like to apply for our ACT Pass program that provides subsidized tickets for families that are traditionally excluded from professional arts experiences due to economic disparities and hardship, please visit our ACT Pass page for more information. Please be aware that ACT Pass application processing takes up to 3 business days.
I picked the wrong date; can I switch to a different one?
You can! Please log into your CTC account to request changes to your tickets.
Can I gift this content to another person?
Since you must be logged into your own CTC account to watch digital content, we’re not able to gift content directly to another person. However, you can certainly purchase a gift certificate for your intended recipient; they can use that to purchase their own digital content!
Access and Viewing
What platform is hosting this content?
Vimeo is hosting this content for us. If you’d like to watch on a device other than your computer or internet browser, you’ll need to install the Vimeo app and create a free Vimeo account.
Do I need to make a separate account with Vimeo to watch?
Only if you’d like to watch on a smart TV. Creating a free account with Vimeo allows you to save your content to your “Watch Later” list, which can be accessed via the Vimeo app on your smart TV.
Can I watch it on my smart TV?
Yes! Just find the Vimeo app in your smart TV’s app hub and download it to your device. You’ll need to set up a free Vimeo account so that you can add your content to your “Watch Later” list. You can then open up the app on your smart TV, find your “Watch Later” list in the “Library” section, and select your content there. Visit Vimeo’s Help Center for TV-specific instructions.
How do I add content to my Vimeo “Watch Later” list?
If it’s the day of your performance, click the “View Performance” button on your Digital Content page. Hover over the video and you’ll see a clock icon. Click that to add it to your “Watch Later” list! You can’t add the content to your Watch Later list until the day of your performance.
Will Closed Captions be available?
Yes! If you’re viewing on a browser, just hover over the bottom of the video screen and click the “CC” icon.
Can I use a Chromecast?
Yes; to cast to your television, you’ll want to click the three little dots in the upper right hand corner of Google Chrome. In the pop-up menu, choose “Cast”, and then the name of the device to which you’d like to cast.
How long do I have to watch my performance?
Your performance will be available from 12:00am to 11:59pm on your selected date.
How do I access my digital content on my viewing date?
You can access all purchased content through the Digital Content page of your CTC account. During your watch window, you’ll see a button next to your content that will allow you to watch. This link is available in your email confirmation, and we’ll send you an email reminder the day prior to your selected date!
How do I see what digital content I’ve purchased?
Can I share the content with a friend? Can I invite others to watch with me?
Performances are priced per household view. We would love you to invite friends to watch the production! Digital content can’t be shared between accounts, so they will need to purchase their own household view.
I’m having issues accessing the content but the ticket office is closed. Who can I contact?
We’re not available to assist outside of regular business hours, but you can call our main line at 612.874.0400 to leave a voicemail, or you can email firstname.lastname@example.org. We’ll get back to you during our regular business hours of Tuesday-Friday, 11am-3:30pm. If you’re not able to access your content during your watch window, we’ll make sure you get another chance to watch the performance!