Led by Artistic Director Peter C Brosius and Managing Director Kim Motes, Children's Theatre Company (CTC) is the nation’s leading theatre for multigenerational audiences and is one of the 20 largest producing theatres in the United States. A winner of the Tony Award® for Outstanding Regional Theatre, CTC creates extraordinary theatre experiences that educate, challenge, and inspire young people. It has set standards of excellence in the quality of its productions, commitment to new work, innovative education programs, and community partnerships.
CTC is dedicated to increasing equity, diversity and inclusion in our audiences, our programs and in all of our hiring for staff, artists, and recruiting of board members. CTC is committed to a future where our theatre is a home for all people, all families, and is truly reflective of our community. We are also committed to providing a work environment that is free from discrimination. CTC prohibits discrimination in employment against any employee or job applicant because of that person’s race, color, creed, religion, ancestry, sex, national origin, disability status, genetic information, age, sexual orientation, gender identity, gender expression, marital status, familial status, veteran status, status with regard to public assistance, membership in a local human rights commission or any other legally protected status.
Information on Internships can be found here.
Senior Patron Experience Manager
Corporate Sales Coordinator
Assistant Production Manager
Director of Community Partnerships and Inclusion
Front of House Associate
Ticket Office Associate
• Source items for the gift shop and concession stand, analyze profit margins, track sales and inventory to ensure sales goals are met and budgets are adhered to. In addition to sourcing and budgeting the audience services manager should leverage the gift shop and concessions in a way that promotes CTC overall artistic brand and elevates the experience of coming to the theater.
• Works with CTC staff to provide relevant and enjoyable audience engagement experiences in our two lobby spaces, the United Health Group lobby and the Cargill lobby.
• Stay aware of best practices in the service and hospitality field and develops a plan for continually training front of house and box office employees in those practices. Empower and motivate employees to provide excellent customer service.
• Process ticket office revenue and retail deposits, prepare sales reports and reconciliation reports for shows as requested, provide revenue tracking reports using Tessitura.
• Manage and lead the Safety and Security Supervisor with the goal of refining and updating safety practices. Ensure all members of patron services clearly understand and can implement safety procedures.
• Leads the Access and Inclusion programs which directly touch patrons. Examples of this include our Sensory Friendly program, ASL services, etc.
• Handle patron concerns and issues with care ensuring a positive outcome for all involved parties. Consistently monitor and improve our customer service policies to ensure that patrons feel like their evolving needs are being handled in the most effective manner possible.
• Emotional Intelligence – The ability to be recognize and manage your emotion, and the emotion of others, to achieve positive and mutually beneficial outcomes
• Supervisory Management Skills – Ability to manage and motivate others
• Project management skills – Ability to plan and manage workflows and personnel in a holistic and integrated fashion to ensure progress of projects, and awareness of responsibilities among staff
• Adaptability - Ability to adapt to rapid pace in a changing workplace.
• Time Management - Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
• Decision Making – Ability to make critical decisions while following company procedures.
• Budget – Ability to plan and work within budget parameters
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Customer service experience, preferably in the entertainment, museum, sports marketing or retail marketing industries
• A demonstrated desire to deliver industry leading customer service.
• Comfortable with information technology and basic accounting principles
• The ability to simultaneously manage multiple people, tasks, projects, and deadlines
• Ability to work independently, set priorities and complete work on time and with accuracy
• A passion for the arts
• Proficiency in Microsoft Office essential. Experience with Tessitura, or other data-driven ticketing systems helpful but not required.
• Coordinate travel and accommodations arrangements for the company and guest artists to CTC, or for CTC personnel for tours and transfers. Provide local transportation to guest artists for groceries, to and from the airport, etc.
• Regularly update all-staff on guest artist travel schedules
• Request and deliver per diems for guest artists and handle all travel reimbursements
• Provide welcome materials and local information to guest artists in appropriate format
• Closely track and reconcile all expenses related to company management
• Manage electronic on-boarding process for new artists including background check requests as needed
• Work with Casting Consultant to execute adult and student actor auditions for all productions. Coordinate logistics of auditions including advertising, scheduling, and room set-up
• Make offers to student actors and serve as point of contact for parents and schools
• Generate student actor documents
• Execute season auditions as required by AEA
• Communicate salient information to the Managing Director, Artistic Director, Marketing and Development to facilitate the creation of events centered upon guest artists
• Communicate with CTC’s Theatre Arts Training program regarding current or former educators or students who might be suitable for casting in main stage productions
• Record and report accurate information re: casting for each production to appropriate parties
• Assist with casting of CTC’s Performing Apprentices
• Works with each season performing apprentices to provide insight and mentorship throughout season as needed
• Schedule and train Student Actor Supervisor staff for each production and act as their day to day contact
• Coordinate meals for actors and/or crew as dictated by Collective Bargaining Agreements with Actors’ Equity and IATSE
• Plan and execute show-specific events for the company, hosting approximately 30+ events per season, serving between 25-150 people per event. Events include, but are not limited to, meet and greets, bagel Fridays, opening night post-show cast/crew receptions and closing events
• Keep green rooms, kitchens, staff lounge and actor lounge organized and stocked
• Manage needs of CTC apartment and coordinate cleaning, maintenance and resources necessary to maintain it and make it a welcoming environment for guest artists
• Coordinate, schedule and complete payment for stage door attendants, accompanist or any other personnel needed for auditions and rehearsals
• Assist with VISA applications for international artists
• Other duties as assigned
• Organization – Ability to manage highly detailed logistics for multiple projects simultaneously
• Autonomy - Ability to work independently with minimal supervision
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
• Project Management - Ability to organize and direct a project to completion
• Tactful - Ability to show consideration for and maintain good relations with others
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Accurate - Ability to perform work accurately and thoroughly
• Liaise Effectively –Ability to facilitate effective communication between parties
• Verbal Communication – Ability to express and understand information through spoken words
• Written Communication – Ability to express and understand information in writing
• Attention to Detail – Ability to be careful about detail and thorough in completing work tasks
Experience working with theatre artists and actors required. Customer service experience required.
Must be competent in Microsoft Office (Word, Excel, Powerpoint, Outlook), internet-savvy (search engine use, research, etc), and comfortable tracking and reconciling expenses.
Valid driver’s license and clean DMV report required.
The Carpenter/Draftsperson, under the direction of the Technical Director, is part of a team responsible for building, installing, maintaining and striking the scenery for all CTC productions. The Carpenter/Draftsperson is also responsible for creating some construction drawings to be used in the scene shop.
• Build scenery for CTC productions and events using a wide variety of construction materials and methods typically used in the theater
• Load-in, maintain, and strike scenery for CTC productions and events
• Assist the Technical Director in the production of technical drawings for scenic elements based on the designer drawings, using AutoCAD 3D modeling, to be built by the shop staff or by subcontracted labor
• Work collaboratively with other members of the organization to provide support for cross departmental projects
• Perform routine maintenance in the scene shop and theatrical venues as needed
• Actively work to promote a safe, healthy, and productive working environment in the scene shop
• Experience in regional theater or commercial scenery production, or a combination of relevant experience and training
• Working knowledge of basic scenic carpentry, welding, rigging, sewing, hydraulics, pneumatics, and theatrical automation
• Proficient in AutoCAD 2014 or later, Microsoft Office (Word, Excel, Outlook)
• Working knowledge of standard theatrical construction drafting techniques
• Knowledge of safe work practices to reduce the risk of injury
• Requires flexibility, creative problem solving skills, clear communication skills, and the ability to build positive working relationships
Email letter of interest and resume, in pdf format, with “Carpenter/Drafter” in the subject line to Andrew Robertson, Director of Human Resources, at firstname.lastname@example.org.
In collaboration with the Director of Marketing and Communications, the Corporate Sales Coordinator is responsible for two revenue streams: group ticket sales and corporate buyouts. The Corporate Sales Coordinator is responsible for marketing and sales to corporate and community partners and other groups, as well as managing some corporate or large group events.
• Plan and execute a sales and marketing strategy that will attract and retain corporate and community partners for buyouts and group ticket purchases
• Create effective marketing collateral, in partnership with the marketing and design teams, that will promote the revenue streams under your management
• Build relationships effectively and proactively, in partnership with the marketing and development teams, by attending networking opportunities and representing Children’s Theatre Company
• Provide event management services, when applicable, for corporate buyout and large group clients
• Expose relevant clients to event rental opportunities and work with our Production team to coordinate the rental opportunity.
• Experience in sales
• A successful history of managing projects is critical
• Previous experience with group sales or print advertisement preferred
SKILLS AND ABILITIES
• Proficiency in Microsoft Office essential. Knowledge of web, social media and email tools and technology strongly desired.
• Sales – A demonstrated ability to help clients see the value proposition in various offerings.
• Communication –Excellent oral and written communications skills
• Customer service – Ability to ensure a positive experience for patrons and partners throughout the sales process
• Attention to Detail – Managing patron records, communications, and ticket orders with a high level of accuracy
• Adaptability – Ability to adapt to rapid pace in a changing workplace
• Nimbleness – Ability to quickly shift direction or focus to respond to changing market conditions or new opportunities
• Time Management – Ability to manage the available time to organize and complete work efficiently and effectively within given deadlines
• Decision Making – Ability to make critical decisions while following company procedures
Please send a cover letter and resume to Andrew Robertson, Director of Human Resources at email@example.com. Please include the name of the position(s) to which you are applying in the subject line of the email.
Assistant Production Manager
• Support of creative teams and production process including writing and processing contracts, processing payments, assisting with travel and meeting schedules, assisting with creation of production and technical calendar.
• Office support including correspondence, filing, book-keeping, tracking production budgets, monitoring expense projections, and processing payroll as needed.
• Attend production meetings and run-throughs. Cover or attend technical rehearsals and preview performances. Liaise with creative team in the absence of Production Manager.
• Attend production department head meetings and postmortems. Take notes and distribute.
• Production manage selected productions and projects, including facilitating communication between creative team and production staff, organizing residencies of creative teams, and organizing design presentations.
• Assist with organization and logistics for touring and transfer productions, including creating technical riders, coordinating trucking, and liaising with venue staff.
• Assist with organization and logistics for internal special events and projects, including annual gala fundraiser.
• Manage day-to-day development and implementation of health and safety program, including stocking supplies, research and implementation of new policies, and scheduling and documenting safety training for staff.
• Coordinate outside rentals. Work with other departments in planning and executing rental events. Answer inquiries and estimate costs. Coordinate in-house elements of rental for client. Act as CTC point person at major rentals.
• Experience in production management office as intern or assistant
• Proficient in Microsoft Office (Word, Excel, Outlook), Adobe Acrobat
• Knowledge of OSHA requirements and proficiency in AutoCAD 2010 or later desirable
• Requires excellent organizational, problem solving, and communication skills
• Valid Driver’s License
Email letter of interest and resume, in pdf format, with “Assistant Production Manager” in the subject line to Ellen Baker, Production Manager, at firstname.lastname@example.org on or before July 1, 2018.
Director of Community Partnerships and Inclusion
• Economic Status
• People of Color
• People with varying abilities
• Sexual Orientation and Gender Identity
• Economic Status
• People of Color
• People with Disabilities
• Sexual Orientation and Gender Identity
DESCRIPTION OF MINNEAPOLIS AND THE TWIN CITIES METRO AREA
• Lead, develop and implement ACT One vision that aligns and supports CTC’s Strategic Plan 2020
• Build collective institution-wide and community-wide strategies that support ACT One
• Promote and foster CTC’s commitment to a climate of equity and inclusion
• Partner with Development to identify grant funding for key ACT One projects such as the ACT Pass program, Sensory Friendly programming, etc.
• Provide staff leadership to the Diversity, Inclusion and Human Capital Committee of the Board of Directors to achieve Strategic Plan 2020 and ACT One vision
• Implement activities to increase participation rates by four targeted communities of ACT One (LGBTQ, Communities of Color, Low Socio-economic, People with Disabilities) each year that results in measurable increased representation on staff and stage, as volunteers and as audience members.
• Implement accessible program services for people with disabilities
• Oversee the Howard Fellow including the application process, selection process, development of the year long experience and evaluation
• Develop framework of community partnership models of engagement at CTC to ensure meaningful, mutually beneficial partnerships
• Engage key organizations serving targeted ACT One audiences and implement programs that are relevant to those communities
• Increase the number of partnerships involved in the life of the theatre and identify funding sources for these efforts where applicable
• Devise strategies and opportunities for deeper engagement of leaders within key communities
• Recommend as appropriate, prospective Board of Directors members from key communities
• Participate in and advise on recruiting efforts for hiring to ensure a diverse applicant pool for every position in the organization
• Provide tools and strategies for managers as well as ongoing training on diverse recruiting and hiring
• In partnership with HR, develop and manage strategies for creating a more inclusive culture at CTC
• Determine internal employee involvement in ACT One efforts; develop and encourage appropriate staff committees and groups to increase staff participation in ACT One
• Develop and implement professional development for staff related to creating a diverse and inclusive organization
• Implement and lead assessments and evaluations that measure quantitative and qualitative progress of ACT One initiatives regarding audience, staff and volunteers and provide reports and analysis based on findings
• In partnership with Marketing and Audience Services, devise ways to measure the diversity of the audience and the degree to which we provide an inclusive experience for our audiences
• 7+ years of experience in non-profit administration; experience in an arts and culture organization a plus
• Experience working on issues of equity, diversity and inclusion with demonstrated success in creating a more inclusive organization; in-depth knowledge of the benefits of diversity; commitment to consistently developing a higher level of cultural competence
• Experience building significant community partnerships; community organizing experience a plus
• Leadership of institutional initiatives and/or new program development
• Experience collaborating with a team, building consensus, in an environment that is responsive to needs and assets of multiple stakeholders
• Experience building meaningful, mutually beneficial community partnerships
• Experience working with diverse communities (LGBTQ, Disability, Low Income, Communities of Color); in cross-cultural competencies, equity/social justice work
• Grant and budget management experience
• Outcomes-driven project management
• Strong interpersonal skills; listening skills and high emotional intelligence
• Gifted facilitator and convener; proactive leadership and communication skills
• Ability to identify partnership and collaboration opportunities
• Ability to align CTC mission with diverse community organizations and interests
• Ability to help others identify opportunities for increased diversity and inclusion efforts in their work
• Consensus building approach to organizing community partnerships and programs
• Ability to manage cross-departmental priorities, manage and resolve conflicts, facilitate constructive dialogue
• Attention to details: budget management, grant reporting, data collection
• Perseverance and resiliency
• Data analysis and survey development
• Ability to speak languages in addition to English a plus
• Knowledge and experience with Excel, Word, Powerpoint is required; knowledge of Tessitura and Sharepoint is a plus
Front of House Associate
FLSA Status: Non-Exempt
Work Schedule: Varies due to performance schedules
To provide excellent customer service and assist the rest of Front of House staff in ensuring that productions and events are safe, entertaining, and efficiently run. While the primary duties of this position will be front of house to start with, all employees will also be cross-trained in a variety of different departments including ticketing, safety and security, and events.
• Assist in making sure the lobby, theatre, and concession stand are set up before patrons arrive.
• Provide friendly service to patrons as they arrive, tear/scan tickets, help patrons find their seats, direct them to restrooms, answer questions about the theatre and shows, help with late seating, and watch the house for any general issue that arise before and during the performance.
• Work assigned concessions lanes and gift shop prior to the show, during intermission and post show in a quick and efficient manor while making accurate transactions using the Square sales system.
• Assist in making sure that the patrons all leave the theatre safely post performance. Help clean the theatre and restock concessions and gift shop for the next performance.
• Represent Children’s Theatre Company at both internal and external events as requested
• Attend trainings and meetings as required
• Perform other duties as assigned by the House Manager and/or Performance Supervisor.
• Project the brand image of CTC through actions and behaviors at events and at the theatre
Must be able to work independently and self-motivate. Must be able to lift and move items (program boxes, concession boxes, merchandise, etc…) up to 50lbs, assist patrons up and down steps repeatedly, and stand for long periods of time. Must have a willingness to wear the required uniform (CTC provided shirt) Applicants must be at least 18 years old.
Positive, calm, professional attitude with pleasant disposition and a desire to be a team player. Excellent customer service and management skills with the ability to communicate effectively with a diverse group of people. Good attention to detail and sound decision making ability during all types of situations, including ones involving high stress and emergencies. Must be able to work independently and self-motivate. A passion for the arts is a plus.
• Customer service experience including working with diverse groups of people
• Previous ushering or customer service experience in a non-profit or arts organization.
Skills & Abilities:
• Ability to quickly learn institutional programs such as Square and Paycom.
Certificates & Licenses:
The position is required to be certified in CPR/AED/First Aid. Training is provided for candidates who do not already possess this certification.
MUST be available at least two weeknights and one weekend day during the run of performances.
Please send a cover letter and resume to Andrew Robertson at email@example.com. Please include the title of the position to which you are applying in the subject line of the email.
Ticket Office Associate
Children’s Theatre Company (CTC) is seeking qualified candidates for the position of Ticket Office Associate. This is a part-time position with occasional evening and weekend hours required.
Provide service to customers in a manner consistent with the high quality performance and service standards of the Theatre by following customer service policies and procedures. Process single ticket, season ticket, and Theatre Arts Training class orders over the telephone, through the mail, and at the ticket office.
- Answer ticket office phone lines and help patrons in person at the ticket office in a pleasant and timely manner, providing a consistently high level of customer service.
- Process single ticket, season ticket, student matinee payments, and Theatre Arts Training orders by phone, mail or in person.
- Do external telemarketing calls to renewing subscribers.
- Complete necessary data entry, paperwork and procedures for accurate record-keeping and sales.
- Accurately process all forms of payment for reservations, including occasional cash transactions.
- Represent Children’s Theatre Company at both internal and external events as requested
- Attend trainings and meetings as required.
- Provide additional ticket office and marketing support as required.
Preferred candidates will have a professional attitude with pleasant disposition and a desire to be a team player. Candidate must be articulate and have excellent customer service skills with the ability to communicate effectively with a diverse group of people, as well as good attention to detail and sound decision making ability.
Experience with computerized ticketing system (preferably Tessitura) and phone sales preferred. Experience with Microsoft Office products including Word and Excel a plus. Previous experience in an arts organization a plus.
High school diploma or equivalent required.
SKILLS & ABILITIES:
Must show a willingness to learn new technology and adapt easily to system changes.
MUST be available at least 12 hours per week; availability must include at least one weeknight AND one weekend day. Flexible night and weekend availability preferred.
SEND RESUME AND COVER LETTER TO:
Andrew Robertson – Director of Human Resources: firstname.lastname@example.org. Please include the name of the job or jobs to which you are applying in the subject line of your email.