Weekday Student Matinee Ticketing Policies

By submitting a Ticket Request Form, you agree to the following policies:
  • Submission of a Ticket Request Form is not a guarantee of a reservation. If we are able to accommodate your request, a Reservation Confirmation & Invoice will be sent via email within one week.
  • If you do not receive a Reservation Confirmation & Invoice email within one week, it is your responsibility to contact Emily Joan Smith, Student Matinee Coordinator, at 612.872.5166.
  • A minimum group size of 10 is required to make and maintain a reservation for a Weekday Student Matinee performance.
  • Student Matinees are intended as an affordable educational opportunity for school-aged children and their educators.  Student Matinees are not intended as a cheaper alternative to public performances for family groups. For more details, refer to the Student Matinee FAQ.
Final Number/Cancellation & Payment:
  • Final Numbers/Cancellation Deadline is six weeks prior to your scheduled performance. Final Numbers due immediately upon reservation if made within six weeks of performance.
  • Any reservations not confirmed by the Final Numbers/Cancellation Deadline will default to the numbers listed in your Reservation Confirmation. You will be responsible for payment in the amount listed on your original invoice.
  • After the Final Numbers/Cancellation Deadline, no seats may be dropped from your reservation.
  • Subject to availability, seats may be added to your reservation at any time. Only the Group Lead can add seats to a reservation.
  • Payment Deadline is four weeks prior to your scheduled performance. Payment is due immediately upon reservation if made within four weeks of performance.
  • Reservations unpaid on Payment Deadline will be released at the discretion of CTC.
  • CTC does not provide refunds or exchanges for unused tickets, nor day of show compensation (absent vouchers) for absent students, chaperones, or adults.
Refund, Cancellation, & Weather:
  • All sales are final. Children’s Theatre Company does not provide refunds or exchanges.
  • CTC does not provide refunds or exchanges for unused tickets, nor day of show compensation (absent vouchers) for absent students, chaperones, or adults.
  • A Weekday Student Matinee performance will be canceled by 7:00 a.m. only if one of the following events has occurred:
    • A state of emergency has been declared.
    • CTC does not have power and/or heat.
    • MNDOT has pulled plows off the road due to unsafe driving conditions.
    • Metro Transit has suspended bus service due to unsafe driving conditions.
    • Minneapolis Public Schools have canceled school due to cold/weather.
If a Weekday Student Matinee performance were canceled, our decision would be made by 7:00 a.m.

Privacy Policy

Thank you for reviewing the privacy policy and disclaimer.

Children’s Theatre Company (“CTC”) is committed to providing a safe online experience. We collect no personally identifying information, unless you choose to provide us with that information. This statement of Privacy applies to the CTC website and governs data collection and usage. By using the CTC website, you consent to the data practices described in this statement.

If you visit our site to browse, read, watch videos or download, we automatically collect and store only the following information about you:
  • The IP address from which you access our Web site (an IP address serves two principal functions: host or network interface identification and location addressing.)
  • The type of browser and operating system used to access our site
  • The date and time you access our site
  • The pages you visit
  • and The Internet address of the Web site from which you accessed our site

This information is used to improve the functionality of the website—to learn about the number of visitors to our site and the types of technology our visitors use. We do not track or record information about individuals and their visits. We may compile and report aggregate statistics about our users — numbers, traffic patterns, and related site information — but these statistics will include no personally identifying information. CTC is not responsible for privacy statements or other content on websites outside of CTC, including those linked from CTC’s website.


If you identify yourself by submitting mailing list, donor or ticket request forms contained in the site, we use that information only to respond to your message and to help us provide you with the material you have requested or to send you a written acknowledgment of your donation as required by law, or to verify and/or mail purchases and/or to process your ticket order.

You have the option to contact us by phone or by email ([email protected]) to request that we remove your name from our mailing and/or calling and/or trade list. If you opt to be taken off our mailing list, you will receive no mail from us, including publications or special notices. If you opt to be removed from our calling list, you will receive no calls from us except when a performance is canceled. We will not sell, trade or share a donor’s personal information with anyone else, nor send donor mailings on behalf of other organizations. If you are not a donor and you opt to be removed from our trade list, we will not provide your name to other arts organizations that might be making special offers or anyone else.


CTC’s website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

The purpose of a cookie is to tell the web server that you have returned to a specific page. We and our advertising partners, including advertising networks, use information gathered through cookies and other similar technologies, as well as other information we or they may have, to help tailor the ads you see on our sites and to help make decisions about the ads you see on other sites. To opt-out of targeted adversity from many ad networks visit: http://www.networkadvertising.org/choices

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies. Please be aware that some web pages may not work correctly if cookies are disabled. More information is available here: http://www.aboutcookies.org.


All credit card transactions including ticket purchases and donations is processed on a secure server. Credit card information is protected by encryption technology, such as the Secure Socket Layer (SSL) protocol. This helps to assure information is protected from unauthorized access.


CTC may occasionally update our Statement of Privacy to reflect customer feedback or changing technologies. CTC encourages you to review this statement periodically.


CTC welcomes comments and questions about or Statement of Privacy. If you believe CTC has not adheared to this statement, please contact us at [email protected].


Under no circumstances shall CTC, its employees or contractors be liable for any direct, indirect, incidental, special, punitive or consequential damages that may result in any way from your use or inability to use the information provided on this or any other web site supported or maintained by CTC or from your reliance on or use of information, services or merchandise provided on or through the web site or that result from mistakes, errors, omissions, interruptions, defects, deletion of files, delays in operation or transmission or any failure of performance. If you are dissatisfied with the information provided on this web site, or with any of the practices of the CTC in the operation of this web site, your sole and exclusive remedy is to discontinue using the web site.